The Originals City Hôtel Astoria Vatican Lourdes

Quite difficult to find when arriving in a car, especially disabled. We did find a disabled place right at the top of the street, but it is very hilly. You can reserve a parking space at the hotel for a charge. When walking down the street to the hotel, do not take the first entrance into the little court yard, but the second into the reception area. Here we were greeted very warmly and the location of the hotel is excellent, near to the grotto, centre and shops. We decided to eat in the hotel the first evening and the food was very good and reasonable. The second evening to celebrate our 48th wedding anniversary from advice we are at the restaurant Alexandria, at the top of the street. Quite expensive, but the food was amazing. Breakfast the usual continental affair, though a lack of fresh fruit and a little mundane. It is also well worth taking the little white tourist train, which you board down in the centre, but also stops right outside the hotel and stops at various places including the candle factory. Our accessible room although with a hugh wet room, was really quite bleak with no view or adequate shelving in the bathroom. The bed was comfy, but far too low and following a recent knee operation, was a nightmare to arise from and although on the whole we enjoyed our stay, I was definitely glad to leave it after three nights.

As a first timer I was not sure what to expect . The Astoria/Vatican provided for all my needs and more . Clean and comfortable room . The AC works even when your key card not in the slot! Unlike a lot of other hotels . Very friendly staff on reception desk and bar . Waiting staff at tables very quickly realised our needs and would bring without being asked . Mine was boiling water to drink at breakfast ( you’d be surprised how many bring water from the tap!) and my friend’s was 3 strong coffees . Food was tasty and plenty of it . The management were prepared to go above and beyond to make our pilgrimage successful . All this and the hotel was close to the domaine so not a long walk back for a mid afternoon rest !

Having visited this hotel a number of times now with a pilgrimage group, this was another very positive experience. Nicholas, François and all of the staff are so attentive and go above and beyond to help - particularly for our group this time when we had some unexpected challenges. The hotel is within very easy reach of the domaine and you are guaranteed a comfortable stay and warm welcome.

What a wonderful hotel, with 1st class service. We have had a couple of challenges and Francois and Nicolas couldn't have been more helpful. I couldn't recommend this hotel enough! It is also perfectly located...a 10 minute walk to the domain. 🙏

I have stayed at this hotel many many times and the staff is always outstanding and cannot do enough for you. The location is perfect, as it is only a short 10 minute max walk down to the Domaine and central to all the shops, museums etc. In our most recent stay, we had issues with the airline which caused our group to be separated and resulted in a late arrival for some of the group, and the hotel staff were exemplary in supporting us with this. They got everyone who arrived on time into their rooms straight away, even though we arrived early in the morning, because they knew what a difficult trip we had had and wanted to make sure we had everything we needed. The hotel manager, Nicolas, stayed up until past 1am to personally greet the remaining members of our group when they arrived, to make sure everything was ok with their rooms and to see if there was anything else he could do to help them. One of our group was taken ill during our stay and taken by ambulance to hospital with her daughter. A couple of our group went to the hospital to be with them and when the lady was told she would be kept in overnight and her daughter was not allowed to stay with her, the three people tried to come home that evening, but they could not get hold of any taxis. We spoke to the hotel and Nicolas immediately said he would go and pick them up himself, even though it was 1am, which he absolutely did not have to do and was way over and above normal or even high customer service standards. Without his kindness and generosity, three of our group would have been left at the hospital all night with nowhere to sleep, no food and no water. I cannot express enough how amazing this hotel’s team is, particularly Nicolas, Francois and Laurence, but every one of the staff is lovely, kind, positive and cannot do enough to help you, no matter how big or small the problem. As someone who runs a group which includes people with disabilities and other illnesses, knowing that you can always count on the hotel team to support you with any issue that may arise during your stay is completely invaluable. Thank you so much to this fantastic team for yet another wonderful stay in Lourdes. I would not hesitate to recommend this hotel to anyone coming to Lourdes, as a group or as an individual.