TownePlace Suites Louisville Airport

Beware, i stayed here over night and was told i would have to put up a 400.00 dollar fee because i lived inside the city limits of Louisville. I have reached out several times within the last 2 weeks only for them not to return my calls. Reasoning for the charge is to keep the party people away, and this was at 10.30 at night upon checking the room , nothing is mentioned about this on the web site when making the reservations . Hotel said this is for all of the hotels around and i found out this isnt true at all . 400 hold is still on my card for the stay on the 9th with no help from the hotel, I will not be staying here and will not recommend this hotel to no one

We stayed 1 night so we could use the airport shuttle for an early morning International Flight. When we were checking in, I advised the clerk that we would need an airport shuttle at 7am. She said they did not offer 7am shuttles due to shift change. She then said Lyft is available. (She did not mention the hotel would be paying for it). So, I told her the Hotel advertises 24-hour shuttle service and I asked if the hotel would be paying for the Lyft? She said yes - hotel would pay. I told her we needed an XL because we had lots of luggage. She said she could not order an XL. We would have to wait for her boss to arrive. So we get our room and start unloading the car. Her boss arrives shortly thereafter and when I enter the building, she asks me if I am Mr XXXX. I said I am, and she started the conversation in a confrontational manner by stating the hotel does NOT allow park and fly and asked if I would be leaving my car. I told her - NO - I would be leaving my car in Indiana. She then repeated the exact same thing - that the hotel does NOT allow park and fly.. I said "I know". She then said it a third time! I asked her why she keeps repeating the same thing after I told her after her first question that I was NOT leaving my car. She then asks if we need a shuttle and the time - and I said yes at 7am, and said we needed an XL. Next morning - we go to the desk to make sure the Lyft XL was ordered. I asked the kind red-headed lady and she said the Uber was ordered, but no one put in the book that it was to be an XL. So she had to cancel the Lyft and re-order a Lyft XL. She mentioned that your staff put in the wrong date in the book and did not put XL. And she said they should not have had an issue ordering an XL in the first place. She also said the XL ended up being only $2 more than the regular Lyft. She was very kind and accommodating. Also the breakfast lady was very nice to my little boy and gave him an extra chocolate muffin (because she was getting the breakfast area ready). But the two employees on Sunday need a bit more training and the "Manager" needs to learn some "Customer Service" and to not be so aggressive. I am unaccustomed to people speaking to me the way she spoke to me - much less a Manager in a Marriott.

Towneplace suites is always Marriotts affordable extended stay concept. Which means not the most luxurious furnishings, but spacious rooms, counter space, and a decent breakfast (plus parking!) Located near the airport, it's a good staging area to hit the bourbon trail as needed as it's close to the major roads. The hotel itself is not too old, it has the more modern towneplace design. Check-in was fine, no real issues. Lobby was decent sized, but your rooms are large enough where that doesn't matter. Staff is friendly, you're definitely not expecting 5 star service here. Rooms are good, furnishings are adequate. May not get the thickest comforters, but AC works perfectly well. Bathroom is spacious enough, and there's plenty of seating area. Wifi worked well, no issues with any of the amenities. All in all, comfortable place for a short stay.

Didn’t need the service much but when I did the desk was always helpful. Room was clean and comfortable. The location was convenient to all the places we visited while in town. I will definitely stay at this location the next time I’m in Louisville.

We’ve been working out of state and of all the places we’ve been to this is by far our favorite. This place treats you like family, love staying here !!! Would definitely recommend it!! 5 stars all around!!