Apartamentos Playa de Los Roques

We booked this apartment for five days but had to leave after just one night due to its poor condition. The photos online were misleading, and the reality was far from what we expected. The place had a bad smell, and some amenities were either broken or missing. The blanket was very old and very thiny so was very cold to sleep, apartmentthe was not well-maintained, and overall, it felt neglected. We tried to address the issues, but there was no proper response or solution offered. Unfortunately, we had no choice but to find another place to stay. To make things worse, they also refused to refund our money, even though the apartment was clearly neglected. This was a complete waste of money and a huge disappointment. Avoid this place unless you want to risk a terrible stay and losing your money! Would not recommend this apartment unless serious improvements are made.

The apartments are very nice & quite well equipped. Some staff like the night porter do not speak English but were still welcoming when we arrived. The reception staff are great, particularly Agostino who was brilliant. Agostino and his colleagues were very helpful with directions, calling taxis & general local knowledge. Streets are very steep so not good for people who have limited mobility. The Wi-Fi is patchy & intermittent which is frustrating. Phone signal is poor - great if you want to be out of touch. Breakfast offers good choices unless you're vegetarian. My husband is vegetarian so found his choices of hot food very limited due to meat in almost everything, including scrambled eggs. The location is amazingly beautiful and stunning. Most of the guests here are German and very nice and polite. Some guests are Spanish. We met one American & his Albanian wife. People tend to smoke everywhere - during breakfast which is inconsiderate, unhealthy & disgusting. Young children were here and should not be exposed to passive smoke. We hate cigarettes & smoking so it reduced our enjoyment of our balcony.

What fantastic apartments, ours was a standard , which was huge. With a large balcony overlooking playa de las Roques. Traditional Spanish style, with an AEG oven and hob and full size fridge freezer. Oh and 5 piece Roca bathroom . The staff are really friendly and helpful. It was very quiet, I would guess it was about a third full. The gardens have lots of plants and trees, there is a fish pond, a terrapin pond, and a good size Cesar Manrique inspired swimming pool . Being built onto the cliffs there are some steps down to the apartments, there is a lift from the reception area though. It is a bit tricky to find, The roads are narrow and very steep, with a lot of one ways, drive carefully ! The town of Toscal has plenty of restaurants and bars, it is very much a Spanish area, don't expect English Pub or anything like that. It is a little cooler on this side of the island, but still sunbathing in October. This is an excellent location for exploring this side of the island, The town of La Orotava , The Anaga Mountains and of course mount Teide. The capital Santa Cruz is great to walk round, lots going on, lovely. We went on Sundays, less traffic and easier to park. I would say, you really need a car. Focus absolutely on the road, road markings and speed limits. Learning a little Spanish would really help, this is not a British tourist area. Would we go again ? Yes absolutely it was a great holiday !