Spring Arona Gran Hotel - Adults Only

As always this hotel dilivers Food drink and hotel top class entertainment in hotel is very good petonca scholen bingo aqua gym etc we do all these its part of the holiday for us Virginia & Jess fantastic We will return of course two trips this year

We’ve visited this hotel many times and it always offers great accommodation, pools and large jacuzzi and spa. There is a very well equipped gym, with instructor led classes eg Pilates. The instructor is very helpful and friendly, why not use the gym and burn off some of your holiday indulgences! The food is delicious and offers great choice and the evening entertainment and bar areas are great too. We will be booking again.

We enjoyed our holiday at Arona Gran. This is the 4th time we have been over 15 years. The food is still if a very high standard, but on some occasions the food was not hot enough. Our room had a lovely view, over the pool. There was only a very small wardrobe in our room which we found not big enough for all our hanging clothes. There was a sharp cracked tile in the bathroom. Entertainment could have been better. Although we enjoyed the piano being played in the bar prior to our evening meal. On some occasions, service was slow in the bar. All in all we enjoyed our holiday and, I am sure, we will at some point come back and stay at Arona Gran

We arrived after a very long day travelling from Scotland. I don't think hotels realise all the travelling that is involved when arriving at a hotel. Check-in had a long queue.We got a room on the 4th floor, and the room was nice and quiet.This was our second visit to this hotel, and the hotel is lovely.The restaurant food is good but it is very crowded and it is sometimes difficult leaving your table especially on the Gala nights.The swimming pools are also nice but unfortunately the weather was generally poor whilst we were there.The staff are really nice all over the hotel.I would recommend this hotel as it is of a high standard.

This our sixth visit to the hotel which we always spend on the Up A few negative points since our last visit but also some improvements in different areas. We always book direct with the hotel which includes private transfers to and from the hotel this as changed to a bus service which is not working from lots of complaints form regular customers. Please Arona change back to the old way . Else you might find you loose customers especially the elderly holiday makers. Reception check in with Sophie was great she was friendly polite and check in was easy. The rooms are starting to show very tired in the decor and the furniture is looking old fashioned. No water in the rooms daily anymore . For what you pay for is a little poor . The landings do have water machines but we didn’t use them as people were saying a lot had bad tummy upsets using them . I think two bottles of water daily is not that costly. Also the maid service wasn’t the best they did the bare minimum nearly every day we were left with no teaspoons. The maids always left your room immaculate with towel sculptures in the past. The up has improved especially lunch with hot choices added and a few extras also the afternoon cakes have improved. Unfortunately our first few days the up was a bit messy with glasses cups extra not being cleared and most days no towels being put out . I think this was due to the boy man sitting on his phone all day long and not moving . We did discuss our concerns with Narrisa . Narrisa as always was fabulous a brilliant host. Also Sabrina at the bar she’s the best bar person on the Up. The food in the main restaurant is just has good as it’s always been can get very busy . The gala dinner had gone down hill which is a shame . Just a few minor adjustments needed to make the hotel perfect again , But we still love staying at the Arona Gran on the Up and will always return. It will always be our special relaxing haven.

This is truly a fantastic hotel. The rooms are not only comfortable and quiet but also exceptionally well-equipped (there's even a pillow menu!). The restaurants are absolutely beautiful, and the staff consistently deliver service that is closer to five stars than four. The spa is a lovely retreat and a perfect place to unwind. This was my first holiday where I had accessibility needs, and from the moment I booked, I felt fully supported. I am incredibly grateful to Anthony for his outstanding assistance in ensuring that everything went smoothly and seamlessly. From having a mobility scooter waiting for me at reception to having a table in the restaurant closer to my preferred buffet station, everything was taken care of with such thoughtfulness. I opted for the UP! Experience, which was nothing short of exceptional, particularly if you’re able to enjoy the terrace most days. It exudes a calm, luxurious atmosphere that really enhances the experience. Every member of staff I encountered was fantastic, but along with Anthony I would like to give a special mention to Neressa and Sabrina, whose kindness and attentiveness made my stay even more memorable. If I were to make a couple of suggestions for improvement: 1) The reception staff were lovely, but they seemed quite overworked, especially during peak check-in/check-out times, and 2) The only minor issue with the UP! Terrace was the frequent "pings" from phone notifications. Many high-end spas display signs requesting that phones be kept on silent, and it would be wonderful to see something similar here. Overall, I cannot recommend this hotel highly enough and will certainly be returning in the future. A huge thank you to everyone who made my stay so special.