Guest User
March 14, 2025
WARNING - TERRIBLE HOTEL AND SERVICE DO NOT BOOK HERE! Regularly cancels bookings with little notice! Despite booking 8 months prior to our trip, 8 weeks before our arrival we received an automated email ‘confirming our booking had been cancelled.’ We did not cancel our booking, they did and used this automated email that I assumed was an error, to tell us. I had to message twice before receiving an actual email from a person who just said - oh we had a system update and now we can’t accommodate you. There was no offer of a discounted rate for a future trip, no real apology or explanation, just a - system update, we’ve already refunded you. Whilst this place looks nice, it’s just not worth the risk - they cancelled with such little notice we will now have to find a hotel in town (which is not where we wanted to be for our trip). A few days after this interaction I spoke with a friend who had the exact same experience with the white lodge a couple of years prior. They booked at the white lodge who cancelled their reservation with little notice due to a ‘system error.’ My friends ended up calling and were told by someone at the hotel that a larger party had booked over their dates. So this is clearly something they regularly do - they do not honour bookings and will cancel last minute if they get a larger party or higher value booking with no regard for the guests who have booked time off work and flights. A short term money grabbing strategy and very risky for guests! I highly recommend not booking here and risking your trip being cancelled last minute! They’re super rude, super shady, big time wasters - avoid like the plague.