Solaz, a Luxury Collection Resort, Los Cabos

What an incredible experience! This hotel is truly one that f a kind in terms of the property itself- but also in regards to the amenities and service provided by their diligent and attentive staff. From dining at the many incredible restaurants to watching whales from our balcony and at the pool, Solaz was the best hotel in every way.

I'm going to start with the cons, since that's what most of us are looking for when reading these reviews and this place has a few: - Room charges: this resort will use an inflated exchange rate to charge your credit card in Mexican Pesos, so your room will end up costing more than the rate you booked on their website. I saw another review on Google that mentioned them doing this, and it happened to me. They also "forgot" the resort credit and when that was credited to my card, it was somehow at an exchange rate that was favorable to the hotel as well (being slightly less than what it was in USD). So a heads up to check your bills and keep this in mind if you are comparing the price of this to another resort. We have stayed in Mexico many times and never had this happen elsewhere. -Also, they sell day passes to those not staying at the resort. We had a family of six some sit near us on the beach with their own coolers of beer and mentioned this. Seems odd for the luxury vibe they are going for. -In addition, we did not have housekeeping show up to clean our room at any point in our stay. On our third (and last) full day, I asked the lobby staff to send someone to clean while we were at the beach - anytime between 9-3. We arrived back in the room and no housekeeping had come. They did finally send someone after another phone call. -As others have said, the food/beverage service at the pools and beach is a bit chaotic. Hard to know who is serving you. One day was great, the next we had to track someone down to order. -They automatically charge a 15 percent service fee on every food and beverage purchase - not bad necessarily, but something to be aware of. -Traditional style rooms with balconies are a LONG way from the pools and beach. -Bathrooms are open to the room which may be a bit awkward if traveling with friends. Pros: Lovely grounds Clean rooms Lots of pool chairs and space, pool temperature is nice. Beach at hotel is swimmable, which is not the case in most of Cabo. Friendly staff Not a bad experience - outside of the overcharging - but we wouldn't stay again. We stayed at the Le Blanc last time and would choose that over this resort.

This is about the 10th visit the Solaz. From the time I pull into the hotel- a huge Smile is on my face. The majority of the staff remembers me and will greet me with a Huge Hug. Shout out especially to Octavio -he is wonderful. He is always there to greet me and help in any way. The Staff is fabulous. The Pool area is always clean and the staff is very attentive. From the minute you walk to the Pool area there is someone to arrange your towels on the chairs and fix the umbrella. The Waitstaff is always near and checking to make sure you have everything you need. The Breakfast Buffett is so Top notch- variety of choices. Mako Restaurant gets better every time. Sakagura Restaurant has the best Spicy Tuna Roll and great service. All in all one of my favorite places to visit- I have already booked another getaway for July.

I had once visited this place back in 2021, and I did not have a good time. I once spoke about all of this in my blog back in the day, but that blog is long gone, and here I am. Once having reached the location of the Solaz, if it's not one of their own ripoff taxis, they will not let your Uber inside the gate. That's for both entering and exiting the premises, during any time. At night time we had requested to have an Uber to pick us up from the Solaz, so that we could head out to the Metate Cabo restaurant. But once having gone down, they had informed us that our ride was waiting for us outside of the gate just down the street. Upon arrival they will talk your ear off about everything positive that's in-store, and proceed to walk you down to one of their restaurants just down by the beach side. They will walk you there without ever checking you into your room first. They do this for two reasons. For one, obviously they want to make money off of you, and for two, they don't want you checking into your room super early, for reasons I'm not quite sure of. I say all of this with the utmost confidence, because my wife had gone back just some years later with her parents, and in that same visit, they had also did the exact same routine in holding off her room until some hours later, claiming that the room wasn't finished just as of yet. Just know that if they don't check you and your party in for say 4-6 hours upon arrival, that it's most likely the norm. It doesn't even matter if it's one day that you are spending, this will happen for sure. I would have given this place an even lower score, just based off of that time my wife had went solo with her parents. She had said that she an awful time arguing with the front desk for a room upgrade, based off of her status. The hotel had claimed that there wasn't any upgrades that were available, and that the hotel was fully booked, only to later admit there was one the whole time. But as usual, this sort of discovery couldn't be announced until around 4-6 hours later. Let's also not to forget to mention, that this hotel has hills for days. They have so many hills in fact, that I'm surprised there wasn't golf carts supplied to everyone like it is at places such as Catalina Island. Your calf muscles have to be real strong to journey around this place. The food wasn't bad, I guess that's a plus. One star for that food. Would never waste my time in visiting here ever again. Horrible service.

Amazing resort. Great restaurants, pool areas and very friendly staff. The views are just so good. Bar is top notch. Very impressed with Anthony, our server from the riccio restaurant went above and beyond to serve us and get everything we needed.

My wife and I on a three-day getaway. We sought out luxury and we got it at Solaz. The landscaping and architecture are breathtaking and will not disappoint. Staying in one of the plunge pool suites the view out our windows were remarkable and architectural magic as it looked like an unobstructed desert scape view to the ocean (through color and roof-top landscaping they make the buildings disappear). Check-in was friendly, fast, and unremarkable. Our room was not ready until check-in time but we were immediately notified and shown to the room when it was. The decorating, cleanliness, and feel of the rooms did not disappoint. Perfect. The pools, beach, and facilities were all first-class. We enjoyed all of our meals at the on-site restaurants with Riccio di Mare being a standout. Also particularly enjoyed a lunch we had at Baja Beach. For alcohol there were numerous drink options and solid wine lists to include in-house sommeliers. What makes Solaz worthy of high-regard and a certain return visit from us are the staff. From start to finish, from Artisan Butler to Landscapers, friendly, engaged, and made us feel welcome and very well taken care of. We were fortunate to have “artisan butlers” assigned with Josue and Raul, and these gentlemen made it their mission to ensure everything was perfect. On the pool-deck Pedro and Iriving knew our names and preferences well before we knew theirs. Julio behind the bar was talented not on classics but his own creations. In the restaurants, all the servers and support staff were on point but Victor had a true charisma at Riccio di Mare. Simply put virtually every staff member was deserving of mention. I hope Solaz can keep up this quality of staff as they really did make the trip for us. A notable caveat is we visited during Spring Break which really pushed up occupancy and the overall kid-count, lending to some minor issues that although the hotel staff worked hard to mitigate, could perhaps be better handled through hotel policy/procedure in the future. No adults only section - from pools to hot tubs to actual pool bar, numerous unsupervised (or limited supervision) kids running around. I certainly want families to have fun but this can, and did, come at the expense of the couples. Lounge Chair availability - the "chair-grab" started as early as 0600 leaving limited options by 0900. Some more "obvious" attempts to reserve chairs and return hours later were cleared by staff but on one day at 0845 the chairs were almost 100% covered in towels or other method with only 10% actually being occupied. We have seen this same issue at lesser resorts and I don't have a real solution but to say it was a frustrating aspect of our stay and not as much of an issue at comparable resorts in our past experience. A Spring Break only problem? I will begrudgingly admit to schlepping down to the pool area on our last day before breakfast...."if you can't beat them, join them" I suppose..... Although

This place is incredible! The architecture and grounds are amazingly beautiful. We enjoyed our time on the property, taking in the lovely view of the ocean and the buildings and landscaping. You must try the daily breakfast buffet- yum! A special shout out to our butlers Raul and Joshua and our servers on the beach Irving and Pedro. Cesar also took immaculate care of our beach chairs. If you are considering going here… Go!

Customer service, property, food, beach, location location location 100%. This is what luxury means. -location is very central to both San Jose and Cabo San Lucas. -the most beautiful beach I have ever seen -incredible food -staff very friendly and helpful -overwhelming experience and so beautiful