Solaz, a Luxury Collection Resort, Los Cabos

From beginning to end, the service we received was top notch. Upon arrival, lead bellman Omar set the tone. He provided vital information about transportation options, and was always looking out for us. Ubers were easy to use, and the bell staff will drop you off and pick you up from the front entrance. We never waited more than 2 minutes for our Uber rides. All drivers spoke English. Omar also provided detailed information about our ocean view room in the towers. We were very surprised to find a rolling 3-piece wooden door that we slid closed at night to cut down on the road noise. And yes, there *is* road noise in the towers, but the sliding door made quite a difference. (Funny how the haters seem to forget to mention this feature.) After reading in reviews that brunch at Cascabel was $60 pp, we were very pleasantly surprised to find it was really only $38 pp, and a terrific value at that. Gourmet food was prepared to order (tacos, quesadillas, omelettes, etc.) and the french toast was the best we've ever tasted--anywhere. Fresh squeezed juices were abundant, and the chilaquiles were to die for. However, the star of Cascabel was Yolanda. She was amazing!! Her recommendations and highly-personalized service made the trip to Solaz worth every penny. She even presented us with a thoughtful departure gift on our last day. Mako was our go-to place for poolside snacks and drinks. The service was frequent, and the food of excellent quality. The pretzel roll chicken sandwich was delish!! Oh, and ask for your margaritas with a half salt/half tahine rim. Housekeeping was spot on. They really do go the extra mile. Please, leave a daily tip for these hardworking ladies. As mentioned, yes, there is some road noise at this property. Is it a deal breaker? Absolutely not. We travel with earplugs anyway, so it really wasn't a big deal. We asked to have our mini-fridge emptied, and it was worth our while to stock up on beer, Topo Chico, and snacks at the nearby Fresko. In our opinion, this is not a suitable property for kids, children, or teens. It is obvious the resort was created for relaxation and not family activities. Speaking of relaxation, the massage I had by Ana was wonderful. Is the spa cheap? No, but the facilities are state of the art. Having also recently stayed at the Ritz Carlton Zadun, we can say that there is much more value at Solaz. Plus, being in the corridor made getting around really easy. Omar and Yolanda, thank you for going out of your way to ensure our trip was unforgettable in every way. The Solaz family is so lucky to have you. We hope to see you again soon.

The Solaz Resort was absolutely Amazing! From the 5 star customer service and the attention to every detail during our stay, to the on site amenities and restaurants. From the moment we arrived Raul was extremely attentive. He made our experience unforgettable. He provided offsite recommendations and made sure we had transportation every time we left the resort and most of all his attention to detail was impeccable. We set out to celebrate our 10yr wedding anniversary in Cabo, what we didn't know is that we would create a memory of a lifetime. Raul made sure our stay was special and memorable. If you are considering staying at the Solaz Resort, go for it and don't forget to ask for Raul!

Solaz is a beautiful and amazing resort it is perfect for family and couples. Also great for weddings!!! . It has amazing pools and EXCELLENT customer service. The staff is so professional and accommodating. Residents are on site and are very good. Can't wait for my next trip there!!

Solaz is an amazing property with a great staff. We loved everything about our stay from well maintained landscaping, clean, comfortable and modern rooms, great pools, several restaurant options and convenient beach access. Last, a special shout out to Raul and Rafael. They went above and beyond to make our vacation special, from the minor details to planning special activities. Thanks gentlemen!