SureStay Collection by Best Western Hotels in Los Angeles

First thing to say is that on checking in, we met the fantastic Corey on the front desk. He was so helpful, ensuring we got the best room available for our disability needs, even asking people to move cars so we could park closer to the room. He also gave us fabulous tourist advice, where to go, what to see. He is truly a credit to this hotel. The hotel itself was a basic motel style hotel. The room was small with a massive bathroom (wetroom). The room had a hairdryer (big tick) the mirror was too high to be used. The room had a coffee maker (tick) the only socket left a trailing wire across the wall. Sadly the room was not designed by a disabled person for practicality. There had also been water ingress at some point, there was a crack in the ceiling and the wallpaper had started peeling. However - the cleaning was good. The breakfast was great, but the room too small, we struggled to find space to sit, as did others - some of which were eating on sunbeds around the pool. The pool itself was excellent, but a distinct lack of sunbeds, and th ebattery had been stolen out of the hoist chair. Finally, our top 3 requests: Create a disabled parking space next to the diabled room Retro fit with a rise and fall sink / mirror unit Move the breakfast room to a more suitable space Overall it was the finer details that let this hotel down, but the effort of Corey that made those little things disappear a little. Without him thos was a 3 / 5 stay, with him a 4.