SureStay Collection by Best Western Hotels in Los Angeles

We were really looking forward to this stay. Unfortunately we had a terrible experience. When we pulled up to the hotel we pulled up to extremely loud noises made by workers on strike. Nobody gave us an advanced notice that there was a strike going on. The restaurant and bar was closed because of the strike which was very inconvenient. The workers or people on strike started making noise at 6am. We had a late night the night prior and because of this we got no sleep. This was an absolute terrible experience and I wish someone would have told us this before we got to the hotel. We feel like we got robbed of our money. Unreal.

This Hotel is not far from the hotel but the shuttle service sucks. The drivers instead of driving closer where waiting passengers are standing, drive in the 3rd lane and your waiting in excess of 20 minutes or more for a shuttle. Got to the hotel and and 2 days out if 5 we didn’t want room service but in the 3rd day we let the maid clean the room we came back and was greeted by a baby roach crawling on the desk. I went in the bathroom cut on the like and another roach ran across the floor. I almost sprain my ankle trying to kill it. At this point we told the manager he moved us to a higher floor which he called an executive suite but it was the same room on a different floor which is ok as long as there are no buggers near. We stayed a night and was ok. On the last night a roach came from the same area as it did downstairs. We felt like maybe this hotel is infested . I stay at a lot of 3-4 star hotels and never had this happen over the years . This is a first and it’s disgusting. This hotel do have a lot of guest and looking at the crowd . I can see why they may want yo upgrade pest control services. The hotel rooms need work and are outdated. I was disappointed and I feel bad at the same time I stay in a lot of hotels and never had to write such a bad review, but if I can inform future patrons do they are at least informed and their trip isn’t ruined over a pricey hotel with a bug problem.

We had an amazing stay at Sheraton! Staff are friendly and very accommodating. Celebrated my husband’s birthday here and he enjoyed it!

I am a restaurant manager with my own restaurant in Manhattan, NY. I like LA very much because I am a Laker fan and I love this city. But the breakfast restaurant in this hotel makes me feel discriminated against for the first time in America for so many years. Maybe I am an Asian face? ? ? ? ? I don't know. From the time I sat down to eat to the end, there were only a few tables of guests at 7 o'clock in the morning, and no one served me coffee or tea, not even a greeting from the waiter! ! ! Don't their wages come from the service charge of each table of guests? ? ?don't take me wrong. I just cannot understand how they can doing this kind of job. What makes me feel worse is that they will ask me what the nearby guests need to drink. Listen.

Great airport hotel location. Convenient for transit passengers. 2 Queen bed bedroom was comfortable. 24 hours shuttle was very useful for passengers like us who need to get in and out of airport for red eye flights.

Worst hotel experience I've ever had, and I was a frequent business traveler for 25 years. What you read below actually happened. We stayed here for 3 nights Oct. 1-3 in an ”upgraded” room for $868.95 prepaid. We were assigned a room that was so small you had to walk sideways to get onto one side of the bed. No closet, no room for luggage, a tiny bathroom with no counter space at all for, you know, bathroom stuff. Also, the air conditioning was malfunctioning. When I asked about the room's size, the front desk they told me ”all the rooms are the same.” but they'd send maintenance up to fix the A/C. Maintenance didn't fix anything. Later that night, starting at about 11:30 and lasting until past 3:00 am, loud bass heavy electronic music from the Human nightclub right outside our window kept us awake most of the night. And the room remained warm. That was the first night. Sunday morning, we were assured that the club was closed Sunday night. We asked again around noon before we left for the day and were told the same thing. We were out all day, returned at 6:15 to get ready for dinner, only to find the housekeeping staff cleaning our room, which caused us to be late for dinner. When we returned at about 9:30, the A/C still wasn't fixed and....the Human was revving up for another evening of noise. I went down to the front desk and after half an hour of waiting, management gave us another room. We repacked everything and moved. Fortunately the A/C worked, and it was quiet. Contrary to what we'd been told about all the rooms being the same, it was significantly larger. We were out all day Monday, then spent all evening on the roof (which is beautiful, with very good food and drinks, a great view, and unlike the rest of the hotel, good service). It was the only enjoyable part of the stay. When we returned to our room at 11 pm, it had not been cleaned at all. We had no towels, and the front desk could only apologize. Next morning at checkout, I recounted all this to a manager who actually understands what customer service is. As I said, the food and drinks were good but expensive. We spent over $1000 on food and drinks during our stay, about $300 of which we charged to our room. The hotel added another $75 in ”amenity fees” that we never knew about. She removed all of those charges in recognition of a miserable stay. This was appropriate and, frankly, surprising. I'll never stay here again. If you decide to risk it, request a room in the rear of the hotel, which are quieter and are larger. Under no circumstances accept a room on the side of the hotel adjacent to the Human nightclub. And before you actually check in, ask to see the room first.

Pros: 1. Location, location, location. It’s in the center of everything. 2. Great bar and socializing area downstairs with a complimentary glass of wine at happy hour. 3. The views from the higher floors are incredible. 4. Comfy beds and room amenities are lovely. 5. The hotel gym has a TON of great equipment. Rogue everything. Best I’ve ever seen, really. 6. Free coffee until 10:30 ish. Nice since the Starbucks down the street has closed. 7. Food portions are generous, and the food is fantastic. 8. The staff especially the front desk staff are very very professional and kind. Cons: 1. The restaurant downstairs is not open until 11 as advertised. They stop cooking early - closer to 10:30. Imagine my and about 5 other parties surprise when coming down to find everything packed away and the grill shut down. Just change the hours to 10:30 so folks aren’t hangry and disappointed. It’s off putting and incongruent with the otherwise welcoming and accommodating services of this hotel. 2. My room’s trash bin had the previous guest’s trash in it. I’ve never had this happen before. Didn’t ruin my stay but eww. 3. The wine list is small and the pours are stingy. Maybe 4 oz. Just something that would make an athlete’s day: Offer a full protein (paleo) meal option or protein shake/smoothie option in the downstairs cooler. This is such a great health-conscious hotel so it would be awesome to have nutrition options to match.

Staying at The Biltmore Los Angeles is a unique experience, especially for film enthusiasts. The hotel's storied history in cinematography adds a special charm to the visit. From the moment you step into the grand lobby, it's clear why this location has been a backdrop for countless movies and TV shows. The architecture and decor, which have been meticulously preserved, transport you to a different era, making you feel like a part of cinematic history. The rooms are comfortable and blend modern amenities with classic design, ensuring a pleasant stay. The staff is attentive and knowledgeable, often sharing interesting anecdotes about the hotel's involvement in various films. It's truly exciting to stay in a place that has been featured in so many iconic scenes. Overall, The Biltmore offers more than just luxury accommodations; it provides a fascinating glimpse into Hollywood's golden age, making it a must-visit for any cinema lover. Whether you're here for a quick stay or a longer vacation, the Biltmore's rich history and elegant setting make it an unforgettable experience.

Lovely staff, great location, hotel was good overall. Restaurant / bar area by entrance a bit cramped, and staff forgot our order, and morning breakfast conveyor belt-ish. Otherwise enjoyed my stay and would recommend. Near to universal, by taxi, and short walk to Hollywood boulevard