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5 star

The West Hollywood Edition
4.5/569 Reviews

The West Hollywood Edition

West Hollywood West Hollywood|0.48km from Sierra Towers
Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

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Top rated hotels in Los Angeles

Searching for hotels near Sierra Towers? Compare room rates and reviews to find your ideal stay.
Petit Ermitage
4.3/561 Reviews
West Hollywood
Pros: - Cute rooftop with pool (tho it's very small so go early or off hours) - Very good breakfast food - very pricey though.. but that's hotels in general - Great location Cons: - BLACK MOLD in bathroom/tub - this was seriously concerning and should be immediately addressed in all rooms. - Outdated rooms in general in desperate need of renovation - it all needs updates, it looks dated and unkept to be honest, and not in a chic way. - Service to the rooms was bad - My room was stocked with all decaf pods and hot chocolate, when I called to ask for caff they said they were out.. they did offer to sell me coffee, but we ended up having to leave to make our dinner.. seems petty but these are the minor details you're paying premium for.. - Service in general was slow. they need more staff. The check-in process was extremely slow and i was put on hold multiple times when calling down to the front desk staff. - The property also really leans into their ”circusy” theme, which I'm all about a bohemian vibe but blasting ”Pure Imagination” at my brunch hour misses the creative mark. It came across as annoying, not thought-provoking. In short, I was excited for a stay at what I recalled was a pretty cute hotel at one point in time, but now it feels like they're cutting corners..
Hotel del Flores
2.6/5102 Reviews
Beverley Hills
As a woman travelling alone my main concern is safety at night. This hotel has old worn furniture, dirty carpets, non working TV's and rusted bath tubs, but honestly I am never in so I don't really care as the position was favorable for my business trip. SAFETY IS A BIG CONCERN in this hotel. ALL the staff leaves at 8 pm, leaving the hotel completely unguarded all night. In addition, the front door does not lock by itself, the client needs to turn around and manually close it, well you know how many people don't do it right ? This morning I got up for my meeting and there was a homeless man in the lobby. During the night someone tried to violently open my door, I yelled at them and luckily they left. Now there is yelling in the hallway, people knocking on doors and running in the hallway. It should not be allowed that people run a hotel like this. You purchase a room with the expectation of safety, which here is not guaranteed, If you are a woman travelling alone stay away from this place.
The West Hollywood Edition
4.5/569 Reviews
West Hollywood
Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.
Montrose at Beverly Hills
4.3/5102 Reviews
West Hollywood
It is in a great location for traveling to major tourist attractions such as Hollywood, Beverly Hills, and Melrose Avenue on foot and by bus. All the staff are friendly and most of all, it is comfortable. You can also use the rooftop swimming pool for a comfortable stay during your long trip. thank you
The London West Hollywood at Beverly Hills
4.6/5114 Reviews
West Hollywood
We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.
Hotel 850 Svb West Hollywood at Beverly Hills
4.6/596 Reviews
West Hollywood
It feels like home. I’ve lived here for five consecutive days and haven’t gotten tired of it. The surrounding facilities of the hotel are very complete. There are good restaurants within 300 meters to 500 meters. Recently, I eat Japanese food every day. I’m so happy. Although the hotel has been built for a long time, but The inside is very clean, there is no dust at the corner, I really like this place, and I will stay here again next time, because I didn't rent a car this time, and I can walk to restaurants in shopping malls, which is very convenient

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