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5 star

SLS Hotel, a Luxury Collection Hotel, Beverly Hills
4.3/5131 Reviews

SLS Hotel, a Luxury Collection Hotel, Beverly Hills

Beverley Hills Los Angeles|0.47km from Saks OFF 5TH

Latest booking 14 hrs ago

I was so excited to stay here. I arrived about 5pm and our room was not available to strike one so they gave us tokens for free drinks at the poolside, while we were there we waited to see if anyone will come up to us and offer drinks and nothing so I decided to go up to the bar. We ordered our drinks and when paying with the tokens the bartender made it clear to me that her tip was not included with the tokens strike 2.. made me feel like I couldn't afford it, so we decided to go have dinner, we finished dinner after 6pm and still not call my room was available so I decided to go ask..when I get there all of a sudden our room is available. We go up to our room and its the wrong one strike 3 when going back to the lobby I found a gentleman walking our luggage up so I let him know our room was not the one I reserved he apologized and walked me down to the lobby.. when we were in the lobby they apologized and gave me a discount for the mixed up.. the agreed that was not the room I reserved and was going to send wine and cheese up to our room.. never received the wine strike 4. The next morning we decided to check out I told the gal there about my horrible experience so they waved the valet also when I got my bill they added other charges of $90 and gave me a discount of $60 . Yea the other charges were added to offset the discount. I felt so uncomfortable never going back again, I'm still sad about my family trip that was ruined and made us feel unwelcome. Never had this experience ever
The West Hollywood Edition
4.4/571 Reviews

The West Hollywood Edition

West Hollywood West Hollywood|2.16km from Saks OFF 5TH
Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

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Searching for hotels near Saks OFF 5TH? Compare room rates and reviews to find your ideal stay.
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Hotel Sofitel Los Angeles at Beverly Hills
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We chose this hotel because it was close to our son's apartment. The room was fine, but the service was more than disappointing. We stayed for four days, Upon check in they asked us when we wanted the room cleaned and new towels. We said everyday. Instead the room was only cleaned once and new towels were not even delivered when we put the used towels in the hallway, per their request. A clerk was rarely at the desk and needed to be located. No one ever answered the phone, as I tried to cal many times for service.
Palihouse West Hollywood
4.3/584 Reviews
Ctrip information does not include breakfast, but the hotel actually includes breakfast. The breakfast content is not much, it stays the same every day and is relatively monotonous. The hotel offers valet parking and is quite expensive. There are many restaurants around the mall, and eating is very convenient. If you are willing to walk for 15 minutes, you can go to the farmer's market. Next to grove you can find better restaurants, movies and shopping. There is a wholefood across the road. The package is complete. The room is small, the lobby is also very simple. Restaurant restaurant is not bad, the night is a bar, the locals are mostly, very lively.
SLS Hotel, a Luxury Collection Hotel, Beverly Hills
4.3/5131 Reviews
Beverley Hills
I was so excited to stay here. I arrived about 5pm and our room was not available to strike one so they gave us tokens for free drinks at the poolside, while we were there we waited to see if anyone will come up to us and offer drinks and nothing so I decided to go up to the bar. We ordered our drinks and when paying with the tokens the bartender made it clear to me that her tip was not included with the tokens strike 2.. made me feel like I couldn't afford it, so we decided to go have dinner, we finished dinner after 6pm and still not call my room was available so I decided to go ask..when I get there all of a sudden our room is available. We go up to our room and its the wrong one strike 3 when going back to the lobby I found a gentleman walking our luggage up so I let him know our room was not the one I reserved he apologized and walked me down to the lobby.. when we were in the lobby they apologized and gave me a discount for the mixed up.. the agreed that was not the room I reserved and was going to send wine and cheese up to our room.. never received the wine strike 4. The next morning we decided to check out I told the gal there about my horrible experience so they waved the valet also when I got my bill they added other charges of $90 and gave me a discount of $60 . Yea the other charges were added to offset the discount. I felt so uncomfortable never going back again, I'm still sad about my family trip that was ruined and made us feel unwelcome. Never had this experience ever

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