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Worst hotel experience I've ever had, and I was a frequent business traveler for 25 years. What you read below actually happened. We stayed here for 3 nights Oct. 1-3 in an ”upgraded” room for $868.95 prepaid. We were assigned a room that was so small you had to walk sideways to get onto one side of the bed. No closet, no room for luggage, a tiny bathroom with no counter space at all for, you know, bathroom stuff. Also, the air conditioning was malfunctioning. When I asked about the room's size, the front desk they told me ”all the rooms are the same.” but they'd send maintenance up to fix the A/C. Maintenance didn't fix anything. Later that night, starting at about 11:30 and lasting until past 3:00 am, loud bass heavy electronic music from the Human nightclub right outside our window kept us awake most of the night. And the room remained warm. That was the first night. Sunday morning, we were assured that the club was closed Sunday night. We asked again around noon before we left for the day and were told the same thing. We were out all day, returned at 6:15 to get ready for dinner, only to find the housekeeping staff cleaning our room, which caused us to be late for dinner. When we returned at about 9:30, the A/C still wasn't fixed and....the Human was revving up for another evening of noise. I went down to the front desk and after half an hour of waiting, management gave us another room. We repacked everything and moved. Fortunately the A/C worked, and it was quiet. Contrary to what we'd been told about all the rooms being the same, it was significantly larger. We were out all day Monday, then spent all evening on the roof (which is beautiful, with very good food and drinks, a great view, and unlike the rest of the hotel, good service). It was the only enjoyable part of the stay. When we returned to our room at 11 pm, it had not been cleaned at all. We had no towels, and the front desk could only apologize. Next morning at checkout, I recounted all this to a manager who actually understands what customer service is. As I said, the food and drinks were good but expensive. We spent over $1000 on food and drinks during our stay, about $300 of which we charged to our room. The hotel added another $75 in ”amenity fees” that we never knew about. She removed all of those charges in recognition of a miserable stay. This was appropriate and, frankly, surprising. I'll never stay here again. If you decide to risk it, request a room in the rear of the hotel, which are quieter and are larger. Under no circumstances accept a room on the side of the hotel adjacent to the Human nightclub. And before you actually check in, ask to see the room first.

love the hotel! everything is great 👍🏻 the neighbourhood is safe too, water dispenser available. constructions infront of the building but we were not disturb by them. have a pleasant stay at Line Hotel!

I stayed at the Dream with a friend this past weekend and we really enjoyed it! It has a beautiful lobby with a resort feel, and a cool vibe (as an example as we pulled up models from an avant garde fashion show were spilling out of the lobby). Great rooftop pool area as well - comfortable loungers and not too busy. Best part was the staff - everyone there made our experience memorable, from the people on the door to the pool staff to the best concierge (hi Cesar!) The only downsides to flag are that it can be a bit noisy on a weekend night in the halls and while it's in a really convenient Hollywood location, can be a bit sketchy to walk around at night but they do have good security.

The location of the hotel is great. Just downstairs is the Hollywood Walk of Fame. Across the street is Madame Tussauds and the Chinese Theatre. The guy who did the valet parking and carried the luggage was very enthusiastic, and the front desk also introduced the hotel facilities in detail. The outdoor swimming pool is very lively. The weather in LA in early October is very comfortable. Many people are sunbathing. I recommend the ice cream at the pool bar, which is huge. The suite room is large and retro. The sofa in the living room makes you forget to get up when you sit down. The bed in the bedroom is also very comfortable. The only drawback is that the suite room faces the street and it is a bit noisy from passing cars, but you can enjoy the bustling Avenue of Stars through the window.

Absolutely beautiful hotel. The location in downtown LA is…downtown LA, but if you need to be in the area or even if you need to be in Hollywood / Glendale / Echo Park / Silverlake / K-town, Figueroa is one of the best options available. Gorgeous decor and architecture. Welcoming and friendly staff. Very well run for a seamless experience.

The room was unexpectedly large, very clean, and had complete facilities. There was free coffee in the morning, and free red wine at the bar. The location is also very good, and West Hollywood is relatively safe. I will choose this place again next time I come~ The only thing is that the taxes and fees for the resort are a bit high.

Thank you Shannon for the stellar coffee service. Love the staff here - across the board everyone is laid back and friendly. Beds are super comfy. I could see it being loud but I have hearing loss so it doesn’t impact me. Convenient location as well.

The hotel is by the sea, the balcony can see the sea view, the swimming pool is at room temperature, there is a bonfire at night, very beautiful hotel, recommended

This is now the only hotel I'll consider when staying in Santa Monica. Everything about my stay here was excellent from the moment I stepped through the front door. This is a boutique hotel that knows how to do good service. The staff were all, ALL, exceptional and went above and beyond. They were friendly but also discreet. I had a small room facing the rear (the view wasn't special but I knew this when I booked) but it was such a comfortable room. The design elements throughout the hotel have been very well thought out. The bed was perfect and I slept like a baby all three nights. The shower and bathroom were excellent as were the bath products. The robes! Wow. I never consider buying one and I came close (didn't have enough space in my luggage). The design throughout the hotel is so well thought-out. Its stylish but comfortable. Everything is beautiful. The restaurant Sirena was also delicious and should be stopped at for at least one meal. I really can't wait to stay here again.

The hotel has 3-4 floors, and the pool view is pretty. The room was spacious enough and the king size bed was comfortable. However, there was a lot of musty smell in the hotel. And when I shower, the water doesn't drain quickly. There are many good hotels around the location, so I went to another hotel for breakfast.