Hyatt Regency Los Angeles International Airport Reviews

Nice hotel,near to the airport,24hours shuttle bus,15min each.house keeping everyday There is oven to warm the to go food,it is really nice and sweet

Very clean and quite convenient from the airport ! Maybe we arrived late the reception ladies are not very welcoming.. not much amenities in the room also. But overall is a great stay !

The location is convenient for our late arrival around mid-night. 1. The hotel shuttle pick up point is unclear and we missed 2 shuttle since they didn't stop at the domestic puck up point. 2. My friend booked 2 room for 2 nights but the hotel record for 1 room only. The staff are absolutely unhelpful and told us to contact Trip.com only. They even unwilling to give us the bottled water. 3. The bath tub are not function well, the water power is very poor. The overall experience is terrible. I will never choose this hotel again.

I heard the safety of Los Angeles (especially around sightseeing area )was getting worse so I choose this hotel. I went to Disney land,dodgers stadium,and beaches, all by Uber. The room was usual,nothing special. The part that I didn’t like was very low Shower pressure. I liked the location of the hotel because it took only 10min by free shuttle bus from LAX and 15min by walking to get to in and out burger. I also liked the breakfast buffet, I could save money and time I guess.

This is the closest hotel near the airport. It took 10mins to get here. Got the room with the view and can see the planes take in and off and yet no noise. There’s good restaurant inside the hotel however there’s a cafe called rinaldi 2mins walk and it’s amazing. I enjoyed the milkshake and avocado toast. Will definitely stay in this hotel on my next trip.

The staff initially could not find my reservation and she told me to pay as a walk in client first and will refund until I sort the issue out myself with Trip.com. Then her supervisor came out and told me the same thing. I then asked that supervisor to help call Trip.com (Hyatt Regency’s business partner) to resort this out. He refused. Terrible service, at the end he tried to use my companion name that I put for my room and could find my reservation. It wasted me 30 minutes at the reception. In addition, I think Trip.com had an issue too as why it put my reservation under my companion name, despite I used my name to book the room. I also wanted to give zero star rating to Trip.com!

The staff members were friendly and helpful. The room was nice and cozy. Very convenient location for an early flight.

Nice hotel to spend the night in before a big flight. Shuttle service was handy.

Great shuttle driver which go beyond his duty to pick up a 46 lbs luggage. Room looks clean. No hot water available. Also water dispenser available in our floor.

The hotel's location is excellent, earning a 5/5 rating from you. However, there are several areas that need improvement. The cleanliness of the hotel is only rated as "okay" at 3/5, which suggests there is room for the hotel to enhance its cleaning standards and ensure a more consistently high level of cleanliness throughout the property. The most significant concerns appear to be with the hotel's service and facilities, both of which are rated as "terrible" at 1/5. The reduction in the complimentary water provided to guests, from a full bottle per room to just one, is viewed as overly stingy and inconsiderate. Additionally, the lengthy delay and multiple phone calls required to obtain basic amenities like toothpaste and a toothbrush from the housekeeping staff is unacceptable. Guests should not have to persistently follow up to receive such essential items in a timely manner. To address these issues, the hotel management should review its service training protocols, ensure adequate staffing levels, and invest in improving the quality and accessibility of its facilities and amenities. By addressing these shortcomings, the hotel can enhance the overall guest experience and work towards regaining customer satisfaction.

Free airport shuttle bus Great location Clean and new

The Market could have been l little more stocked than it was. It was amazing to us that the room was so quiet. We didn’t hear any planes or jets! We would stay there again. G & L Mossa

Overall stay was good. Hotel shuttle run 24 hours. Very convenient.

The shuttle bus service is good, only 10 to 15 min interval, 24 hour.