Hotel Koxie

Good place, location is close to restaurants & other points of interest in LA. The parking is $15/night. It's not a fancy hotel but it's clean & comfortable. I definitely will be back.

The location is great since it is close to the place I need to visit. The room space is big but the windows are dirty which ruins the view of the neighborhood. They have a friendly staff that will greet you with a smile but there's only one person in the reception area and we waited for 10 minutes because she was attending a call. What I didn't like the most is there's no microwave oven in the room and there's one located in the lobby and the water heater is not working. Valet parking is also required with a fee.

I booked this hotel through trip.com, and somehow during the process the dates got changed from the original search I did, and I didn't realize it until I got the confirmation after it was booked. I immediately called customer support and tried to get the dates changed to the correct dates, in which I was told they were unable to do. At that point I asked them to cancel the reservation because I was not going to still be in town during the incorrect dates. They told me they would get it taken care of, but that it might be 24 hours before I got the refund. THREE DAYS LATER I got an e-mail saying they were unable to fix the problem and I would basically just have to eat the $116 that I paid for the wrong hotel date. The glitch was in their system and they should have fixed the problem and cancelled the reservation for me when I called immediately after the mistake was made. Priceline has much better customer service.

We had trouble since night one, we stayed 3 nights overall. Online it doesn’t say we’re required to pay valet parking it says parking on site nothing states the only parking is valet that we have to pay an ADDITIONAL $15 per night, when we brought it up to the lady at the front desk she went online to check, paused when she knew we where correct but still charged us. Then when we asked for a copy of the receipt she would not give us a copy so we took a photo which we caught her taking a photo as well. That evening I asked for an extra blanket which we received a very thin itchy one, the following day I asked for another blanket and they denied because they said the housekeeping was closed. Also the pull out couch is extremely small not like the photos, I’m 4’11” and it was even too small for me. And very uncomfortable. We where also woken up each day with banging outside from people working on the railing and things outside. The walls are very thin we could even hear the couple upstairs walking around and being intimate. Overall, this place is awful. The front desk staff was terrible, it was always something. We came from Texas and unfortunately this stay was not great.

Staff are all nice very accommodating for sure I will stay here in the future & recommend it to my friends