DoubleTree by Hilton San Pedro - Port of Los Angeles

DoubleTree by Hilton San Pedro - Port of Los Angeles Reviews

DoubleTree by Hilton San Pedro - Port of Los Angeles

2800 Via Cabrillo-Marina, Los Angeles, California, 90731, United StatesView Hotel Details
DoubleTree by Hilton San Pedro - Port of Los Angeles
DoubleTree by Hilton San Pedro - Port of Los AngelesDoubleTree by Hilton San Pedro - Port of Los AngelesDoubleTree by Hilton San Pedro - Port of Los Angeles
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DoubleTree by Hilton San Pedro - Port of Los Angeles Guest Reviews

3.7/5
105 review
Verified reviews
Location3.7
Amenities3.6
Service3.7
Cleanliness3.7
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All Reviews(105)
Positive reviews(73)
Reviews with photos/video(3)
Negative reviews(32)
Hilary
Two Queen Room with Marina View
Stayed in Mar 2024
Business travelers
7 review
4.0/5
Very Good
Posted on Mar 25, 2024
The room and service is impeccable Checking in was smooth and was given a bottle of water and hot cookie (absolutely delicious)! Breakfast area is small. Unlike Asian hotels, breakfast is not buffet style and order from menu. Room doesn't have bottled water and no flask for boiling hot water. The room numbers are not in sequence and kinda confusing My room has an audible hound and this pulled my rating from 5 to 4,
Guest User
King Room
Stayed in Jan 2024
Business travelers
2 review
1.0/5
Posted on Apr 21, 2024
Business trip, stayed for two days, it was terrible, don't come
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Anonymous User
Two Queen Room
Stayed in Feb 2024
Family
5 review
3.5/5
Posted on May 11, 2024
The room facilities are old, the hygiene is just OK, the surrounding environment is good, there is a pier, but there were some people demonstrating at the door for a few days, and the gongs and drums were loud early in the morning 😂
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Lucila
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 26, 2024
The rooms were very clean. The mattress and pillows were super comfortable. I wish we would've been able to get a room with water view.
David A
Stayed in Mar 2024
Family
1.0/5
Posted on Mar 25, 2024
Strike going on made a bad impression way too loud to make guests walk through. Then the room we booked was not available due to maintenance issue. The lamp shade in between beds had something all over it. Finally the toilet paper wasn’t on a holder just on the bathroom counter and looked like it had rust on it. We called for replacement that never came. The restraint had no service so we had to spend more to get food. Overall very disappointed.
Joseph
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 24, 2024
A lovely property next to a huge marina. Clean rooms and facility. Sidewalks near the property that provided for lovely morning walks. My only compliant was that I was not made aware of the worker's strike upon arrival. So after a late check in, after arriving from the East Coast, I was abruptly awaken by drum beats, blowing horns and shouting at the most ungodly hour! Which continued throughout the day. Dining was limited to breakfast which i was never told in advance.
Vivian
Stayed in Mar 2024
Couples
4.0/5
Very Good
Posted on Mar 21, 2024
Close to cruise port and has a shuttle. Hotel overall is dated and feels old but it was clean and the restaurant had yummy tacos.Bed was hard and very uncomfortable, just stayed 1 night so it was adequate.
Helen
Stayed in Mar 2024
Other
3.0/5
Posted on Mar 19, 2024
There were picketers standing outside the hotel when we arrived - very loud, banging drums, blowing horns - making it very disruptive. They started at 7:00 am the next morning with their picketing as well. Restaurant was NOT open so had to walk to restaurant a little ways away to eat dinner. Rooms need to be upgraded some. Bed was comfortable though and front desk was very nice. This is unfortunate for this hotel - but I understand this has been going on since last June… and what they are asking is ridiculous - so picketers just leave and get another job paying what you want. I left the corporate world - and there are very FEW places that would pay the amount you are requesting - and they require degrees. Very disruptive for the guests.
Bruce
Stayed in Mar 2024
Business travelers
1.0/5
Posted on Mar 18, 2024
I was placed in a room next to the air conditioning unit that had a cycle of 3 minutes of silence and the 8 minutes of what I’d describe as a helicopter landing in my room, with walls shaking on a continuous loops. The view was of the car park with a canopy hiding the trash, I will not be back.
Marilyn
Stayed in Mar 2024
Family
3.0/5
Posted on Mar 17, 2024
Queen bed was the size of a double. Right outside our window, room 249 corner, there were vendors set up under tarps blasting music and honking an airhorn at traffic to get their attention. This went on 'til 8pm. Then they started right up again at 8am.... way too early to hear Macarena! And, lastly, I know the Doubletree has no control over the Union picketing outside.. But they were banging several drums, blowing horns, and yelling their heads off...... We will Not stay here again... the Hotel or ******* should have notified us of this by email... we should have had the option to change to another hotel. Housekeeping was at a mimnum and the restaurant was closed due to staff on strike. Nearest retaurant was a mile walk. Good things... very nice staff at checkin and the great shuttles to the cruise ship.
Jasmine
Stayed in Feb 2024
Family
1.0/5
Posted on Feb 28, 2024
the hallways either smelled stale or like it had some water damage. the hotel cleaning staff spent their days boycotting the actual hotel and would start their picket line as early as 7am. they would be right outside the hotel with bullhorns, drums and horns requesting a new contract and that would last all day long. it was a terrible stay
Alejandra
Stayed in Feb 2024
Other
4.0/5
Very Good
Posted on Feb 26, 2024
it some type of noise like the air exhaust or some type of air clean ventilation, at night this sound is constant, we personally don't experience in other hotels.
Verified traveler
Stayed in Feb 2024
Other
1.0/5
Posted on Feb 25, 2024
The check in was not too bad but the bed was like sleeping on hardwood floors and we were woken up by protesters by the front door echoing up to our room at 7 AM. We were checked in at 11 PM. When we ordered bagel and cream cheese to go they gave us a bagel with jam and it took almost 10 minutes to get to us and cost $6. The man upfront told us that we could park our car while we we t on our cruise for $20 a day and the place at the cruise dock was way more but it is the same price. He also tried telling us that leaving at 1 from the hotel was fine to get us on the ship and checked in with baggage drop off before 230. I stayed at a different Double Tree a few months ago and will never stay at another one. That was equally a bad stay.
Lisa
Stayed in Feb 2024
Couples
4.0/5
Very Good
Posted on Feb 24, 2024
The staff were all amazing, despite the picketing going on outside. They ALL deserve raises, their jobs are dirty, rough, endless, and unappreciated! I would recommend better food options, and also try harder to keep food hot!
Gabriel
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 22, 2024
Great rates, great location and Michelle at the front desk was super friendly and very informative. Room was very clean and the area felt safe