Sheraton Universal Reviews

Excellent location. Clean. Great service. Will come back again

Amazing service. We got in late and requested a late check out, they were very accomodating. Close to In and Out for late night eats

The hotel and staff were amazing! Walking distance from universal and not too pricey! Nice refreshing infused water in the lobby and they even served starbucks!

Customer service OnPoint checked in, was awesome well sat at the bar ordered the flatbread pizza some drinks tasty to say the least great job great stay great room pool could use a little updating still nice the guy that checked me in. Don’t want to mess up his name, but was nothing less than impressive to say the least, will definitely stay there again. Shuttle ride to the park and back was well received. Thank you for the great stay.

Everything is amazing but if hotel can provide sleepers and toothbrush amenities will be much better

it is disappointed/ unexpected parking is not included, need to pay extra. July 21-22 when we stay , employees strike in the early morning and wake us up. Employee signed me up to earn their reward points but as now still did not received any email or confirmation.....

Classy upscale room near Universal Studios and CityWalk. Corner rooms provide great skyline views.

We love the location, they really need improve on the cleaning

Convenient traffic. A good option for a family trip.Free shuttle bus saves us much time.

great hotell, cleaan, beautiful. Very well located. Very good service. W will come back!

All good, thanks.

Hi, I had a short trip to Universal Studios and booked the Sheraton Universal. All the ambience, cleaning was good. However raised questions on the room size with the reception several times. However did not get a positive response. I would suggest the new customers to check the size before you book for your family. Overall good experience but could have being memorable if I got a good size rooms. Thank you!

Very good location with shuttle bus to Universal Studios every 15 minutes. The concierge is very helpful with the universal studios tickets. Excellent service!

Room was clean, service was nice and the location was perfect. Also the amenities were various and nice.