Guest User
January 13, 2025
I would encourage members of the LA community, and visitors to LA, to look for another hotel rather than support the Adler. The Adler calls itself "A Hollywood Hotel" and even sometimes refers to itself as "A Hollywood Hills Hotel," but they should be ashamed to consider themselves members of the community. During this horrible time for Los Angeles when wildfires are devastating the city and surrounding areas, causing shutdowns and closures and evacuations, they denied multiple requests, even with several days notice, to cancel my one-night reservation or even give credit for a future stay when the city was safer and things were back open. At one point, they even declined to move off their "non refundable" policy while there was a fire in the Hollywood Hills (a location that is in the hotel's name!). The staff was terse, and often rude, about this. I did not end up staying at the hotel out of concern for my safety. While other venues, theatres, etc, and hotels booked by others I talked to, offered refunds (even ones that stayed open), this place was rigid and repeatedly said that my room was non refundable... which of course means that they were choosing and exercising a right not to refund. As the city comes together during the tough times caused by these Wildfires, I encourage people who love this city to support businesses and hotels that love it back.