Anonymous User
June 29, 2024
Pros:
1. The bed is incredibly comfortable, like sleeping on a cloud. It's the best welcome at night and the hardest goodbye in the morning.
2. The staff is very friendly and helpful.
3. The room walls are effectively soundproof? I didn't hear my neighbors at all, which was fantastic.
4. The location is very convenient, with easy access to restaurants, shops, (Eggslut is just around the corner).
Cons:
1. There is a $32 daily destination fee that wasn't included in the booking or communicated at check-in. It's unclear what this fee covers, especially since amenities like water are only available in the hall and cleaning service was only requested every 3-4 days. I was only informed about this fee upon check-out, resulting in an unexpected additional charge of over $400.
My stay was good, but the hotel needs to improve communication and be transparent about additional fees (destination, gratuity etc).