Courtyard Hotels in Los Angeles

This airport hotel do provide shuttle bus service which arrive every 20mins but if you do have bulky luggage, do remember to get some tips ready for the driver that will help you with that. Overall, this is a no frill hotel and we have nothing to complaint about the cleanliness. However, do note that the hotel do not provide any drinking water even though coffee pods and tea are provided. There is Evian water priced at USD 7 placed in you room or you could get 500ml of water from dispenser for USD 8. If you next trip is here, do remember to get your water supply sorted out if not you would have to pay the price tag there. The official check in for this hotel is 4pm but they are willing to check us in early at 2pm. if you want any earlier than 2pm there will be a charge of USD 59+ tax. We also extended our check out which calculate base on formula of 3pm at USD 59+ tax and an additional USD 10 for each additional hours. If you have some time, there is a small neighbourhood 15minutes walk away that have grocery store, restaurant and cafe so I would still think this hotel is strategically located and would recommend it for a stop over.

The room was clean and comfortable for sleeping; the staff was friendly; we enjoyed the pretty deck for outdoor lounging. But so many things were broken: the wifi didn't work (the nice manager gave us an upgrade); the TV controls didn't work; the pool heater was broken so the water was freezing; and the espresso machine at the beverage stand was broken 4 of our 6 days. Way too expensive for such flawed facilities! The worst thing was the location: it is in an ugly desolate area of huge corporate buildings with flashing neon ads and 10-story booze ads, next to big fast roads and parking lots and piles of garbage, no retail, no green space or art, few restaurants and no street life except for the many men lying on the sidewalks, mostly not bothering us, but a couple of them scary. We came for a conference and decided to add on 3 nights - a mistake. When we read the location was ”downtown LA,” we imagined coffee shops and stores and public art; we didn't realize we'd be in an ugly corporate dystopia.

It's pretty good, but I don't understand the language well. I still need to learn more English words in the future.

A very clean hotel, but the parking fee is not included in the accommodation. To park in the hotel parking lot, small cars will have to pay an additional parking fee of about US$33. Located in Beverly Hills, you can take a walk around the luxury area

I love this hotel. It's pricy but you get free parking and it's by all the shops and the airport. Laundry on site. Very clean. Very nice staff. Bar, lounge. Nice beds. Cool place.

Overall really liked the hotel BUT when we arrived at 3pm for check-in, the room wasn’t ready. Was told to wait in the lobby and they would let me know when it was ready. Waited. Waited. Nobody ever approached us. At 3:45… Went to the front desk to ask status. “Who? What room? Let me check on that. No, sorry it is still not ready.” Waited. Waited. Nobody ever approached us. At 4:30… Went to the front desk to ask status. “Who? What room? Let me check on that. No, sorry it is still not ready.” Waited. Waited. Nobody ever approached us. At 5:00… Went to the front desk to ask status. “Who? What room? Let me check on that. Yes, it’s ready now. Let me make your keys for you.” I’d probably still be sitting in the lobby now weeks later if I hadn’t approached the front desk multiple times. Any compensation for this long delay? Nope. Filled out their survey when I received it by email. Any compensation offered then? Nope. Morale of the story: Throw a fit in the lobby, disturb all the other guests, and make a huge scene, THEN you will get some compensation for their shortfalls. Acting like a reasonable, understanding customer only gets you treated like a sucker. Suggestion to hotels in general: stop giving your worst customers your best treatment. If you drop the ball, there should be an standard chart of compensation automatically deducted from the bill without the customer even having to ask. Don’t make customers scream and yell to be treated fairly.

Mid-hill level with very good location ease of access to variety food restaurants, supermarkets, gas stations, recreation parks n hiking trails. Close to HWY60. But paid overnight parking space is negative.

At first we were in the wrong room for us. It was handicapped and we didn't feel it was right to take a room that someone with a disability might need. So we went back to the front desk and asked for a room change. They accommodated us about an hour later (we just went to lunch) and the second room was much better. The hospitality was very nice and they wear many hats there. The room was clean when we arrived but what we did not know was that they don't clean them every day. Due to covid they only clean 3 x a week and we arrived on one of the days of cleaning, then we had guests the 2nd day they would have cleaned and the third day we checked out. When I called downstairs for cleaning, they would not come because the housecleaners didn't work that day. However they did bring us fresh towels and took our trash. The bistro on site is just enough to get a burger, a glass of wine or coffee and bagel for breakfast. Overall, I would stay here again. We felt safe, clean and comfortable.

The location is very convenient for Pasadena and surrounds. It's just a short walk to shops and restaurants and felt safe at night. The front desk staff were polite and friendly. Downsides: They were heavy-handed in using an industrial strength room deodorizer in lieu of giving it a deep clean. The smell barely faded after leaving the window open 24/7. We found kibble on the floor because they hadn't vacuumed properly. (Maybe the previous pet-owner occupant was the reason for the deodorizer?) The fridge wasn't working and they did try to fix it. But in the end it never worked so we had to through out all of our perishables. The room never felt that clean or well cared for. No, I would not recommend staying here.

My mom Had her 75th bday party here. I'm not sure where to start. The sales Rep her name was Loretta she was amazing from the first time I meet with her. She was very pleasant and helpful. She took her time out to listen to everything we needed. The day of the party everything went as planned. Also Sergio and the dinner crew was a awesome team they did very well with serving food. The food was the best tasting food that I have had at a Venue like this. I can't leave out the bar tender. Very nice. I recommend. If your looking for a venue reach out to the Courtyard you will not be disappointed.