Four Points by Sheraton Los Angeles

This place is a Dump. It’s dirty , the heat won’t work , the phones in the room don’t work. The front desk has a couple of Dudes who deflect,deny and disengage. Bar staff were great. The place is really filthy. Don’t stay here. They also spin BS like a pro. The front desk Dude will tell you he’ll send an “ Engineer “ to correct the thermostat in your room But no it’s a lie. You need to turn off your thermostat in your room and this “ Engineer “ will crank up the heat for the whole floor…even then he doesn’t. You just struggle through. Bring flip flops for the carpet in the room. Your feet will tu red n a big brown otherwise.

This was a stop off for us on route to the Lake District of Chili. We were pleasantly surprised reception staff delightful with thankfully really good English. The restaurant manager exceptionally helpful and we had a lovely dinner of salmon and tuna cooked beautifully. The bedroom need a little TLC but decent size and clean.

The Four Points Hotel is located in the centre of unimpressive Los Angeles. The hotel was built in 2009 and offers 90 rooms over 16 floors. Furnishings and decoration provide an acceptable atmosphere. Staffs are friendly. Dining in the restaurant is a desastre. We had a spacious room on the 10th floor. The adequately furnished & decorated room had desk & chair, fridge, comfy-chair, flat-screen TV’s, wardrobe & safe. The room had a good king-size bed, and a separate bathroom with washbasin, toilet and shower over the bath. All was clean. Windows can be opened in safety mode. Complimentary mineral water and free Wi-Fi Internet. At the restaurant a buffet breakfast is served with an OK variety: scrambled eggs, cold cuts & cheese, bread & toast, cereals, milk & yoghurt, fruit juice, rolls & croissants, tea & coffee. We found the Four Points Los Angeles comfortable, and we had an OK stay.

The first thing is to point out that the hotel is good, architecturally beautiful, the view in most of its rooms is beautiful, with good connectivity and location within the city. The staff is exceptionally friendly and helpful, doing what they can to resolve any issues that may arise. That said, there are aspects of infrastructure obsolescence that are worrying: elevator without floor cancellation by mistake, permanently occupied, deteriorated emergency stairs, narrow parking lots and service corridors with deteriorated furniture. In terms of restaurants, the atmosphere of "565" is magnificent, the menu is excellent in pasta, but it disappoints in an area where there is supposed to be excellent livestock. My worst impression was T-Bone, who was tiny and an osso buco with a lot of fat and nerves. On the contrary, the restaurant on the third floor (simpler and that only has sandwiches) is a bit noisy but it must have one of the 10 best Pizzas in whole Chile. Everything could be improved there with a better selection of beers (which is limited) and a little more options in sandwiches.