Longsheng Yunman field View Inn

This place is a joke. From day 1, it has been pure disappointment. We've arranged a hotel transfer, they were supposed to pick us up once we've let them know, through WeChat, that we have arrived at Erlong Bridge Bus stop (50¥). We've contacted them and tried to call them several times while waiting under burning sun for 45 minutes. No answer. We needed to contact and ask our previous hotel from Yangshuo to call them so they finally replied and sent a driver. Then, a guy was at the hotel. Didn't help carrying luggage while we were walking up the many stairs with heavy backpacks and struggling. He wasn't speaking English, didn't present himself. No idea who he was but clearly not a receptionist. He asked us to wait and then, after a while, gave us a keycard to a room, which we had to find by ourselves. When we entered the room, we noticed this was not at all what we've booked. We went back downstairs and explained it. He asked us to wait some more and went away. A cleaning lady appeared and shown us another room. Which hasn't been clean yet and still not the right type. So she brought us to another one, it was still not the one we've booked but looked like an upgrade. Not sure if it was voluntary or not, as the communication was terrible. We stayed 2 nights in the Panorama Suite (Terrace) but the disaster didn't end there. The room seemed not to be ready for guests (dead bugs, spider webs, dust, green mold and hairs in the toilet). The view on the rice terrace was great though and the potential for the establishment is definitely there but the poor service makes the experience terrible. What could have been a romantic getaway ended up being a nightmare. The owners have no clues what they are doing, nor what hospitality is. The nice cleaning lady was doing her best to be helpful and to provide what was missing in the room (no bath foam gel, then the bathtub was broken, hot water takes forever to come..). Might be due to the remoted location but then, don't build a hotel with bathtub in the room, if you aren't able to commit to it. The place was totally empty so it's not like they were busy. However, there was no one around to answer our questions or explained if the bar or restaurant was open for example. The least you can do is to have some writing information in English to let guests know about breakfast options, touristic tips about the Longji Terrace Scenic area, bus transfer and basic welcoming info. Same for how to use TV, A/C remote control or even the smart toilets system (which was blocked and didn't function properly). Don't pretend to be a fancy luxury hotel by using fake Photoshopped pictures if many things in the room aren't working and you don't have any care for international guests. We've contacted their WeChat account several times to ask some help, no one replied in two days. Then we finally bumped into a woman and tried to tell her this was not okay, and we were very disappointed. She was laughing to our faces and went away. Way too expensive. Obviously, don't recommend.

Had an incredible stay here! The views are stunning (probably one of the best out of all the other accommodations nearby), the room was clean and the service was friendly. It's a family owned business and everyone is lovely. If you're taking a bus, it won't drop you all the way to the hotel but if you give the hotel a call, someone can come pick you up from the bus stop. I had a bit of a miscommunication with my previous hotel who arranged a coach for us that dropped us off at a very far away drop off point and someone still came and picked us up from there with no complaints (and did not charge us for it)!! We were also dropped back off at the bus stop on the day we left. No one spoke much English which made it a little harder, but we got by with a translator app. There are quite a few stairs to go up to get to the hotel which isn't great if you have lots of heavy luggage so I'd recommend packing lightly if possible. Having said that, if you have average fitness, you should be fine getting up and down the stairs, the trek is not too long. The views are definitely worth it! Would stay again for sure.