Wyndham Longquan Downtown

I rarely give bad reviews, but I have to say something about it this time. I booked for two days, but the room was not cleaned and the things were not replenished. I called the front desk later to ask for them. The breakfast is not bad. You can see that no one took the vegetarian dishes, which is in sharp contrast with other foods. Because it is really bad, the porridge and poached eggs were gone and they didn't know to replenish them. Don't say that there are many people. When I came to eat on the morning of May 1st, there were almost no people. The table was not cleared. The hotel environment and facilities are convenient, but the main problem is the service.

One of the worst five-star hotel experiences ever! Prepare to write an email to the group to complain. 1. The water from the wash basin faucet in the bathroom is yellow and has sediment. 2. The bath water temperature alternates between hot and cold (no response or solution was received after reporting this problem) 3. The guest requested the housekeeping to deliver an electric iron at 9:30 pm. During this period, he called the housekeeping many times to urge the iron but it was not delivered. It was not until the next morning that the guest continued to call and urge the iron, 12 hours later, it was delivered at nearly 9:30 am. 4. After the cleaning staff finished cleaning, they unplugged the room card that the front desk gave us when we checked in and took it away. 5. The air conditioners in the two rooms were set to the same temperature. One was very hot and the other was very cold. After feedback, the staff came to test and said it was fine but had not been resolved. 6. Call the housekeeping department and ask the engineering department to come back for inspection and repair. When the staff came, they said with a playful smile that if one of you is afraid of cold and one of you is afraid of heat, please change the room. This attitude of not solving the problem but the person who asked it is infuriating. 7. From the beginning to the end, only one female staff member at the front desk said she was sorry after I complained in person. Others, including the housekeeping department who answered the phone, the staff who came to solve the pipe water quality problem, the cleaning staff who cleaned the rooms, and the air-conditioning maintenance staff Not a word of apology was heard from the engineering staff. 8. At seven or eight in the morning, the cleaning staff gathered in the corridor and chatted loudly, which woke us up. 9. The front desk did not confirm the bill when we checked out. After we left, we called again to ask for money, saying that the deposit was not enough to pay the room fee.

Chen Shengyu at the front desk has a very bad attitude! Chen Shengyu at the front desk has a very bad attitude! Chen Shengyu at the front desk has a very bad attitude! We booked two rooms and gave them different floors!!! They said they upgraded us, but actually gave us a corner room on a high floor. When we checked in, they clearly stated that we didn’t want the front and back rooms. Then I saw the corner room with a very strange layout, and dragged my luggage to the front desk to communicate. The front desk was so arrogant. I said I didn’t need an upgrade, just give me the original normal room type! Here comes the point, I already said I didn’t want a corner room!!! He asked the receptionist to take me to the corner room and downgraded our room type!!! He also told me that the room type we booked was full, and if we wanted to upgrade, we had to pay extra. Did I hear that right? Your hotel is oversold, is it my problem? You oversold the room type I booked, either downgrade it or upgrade it at your own expense? In the end, the front desk just left us alone and ignored us!! You are also a legendary five-star hotel, right? Is there no standard for recruiting front desk staff? ? Finally, a little girl nearby saw that she had not solved the problem, so she helped to contact the duty manager! Excuse me? ? ? This is the first time I have encountered such an outrageous front desk in so many times in my life! This bad review is for the front desk of this hotel, Chen Shengyu

The hotel front desk and all the service staff are very nice, the service is very considerate and thoughtful, the hotel facilities are complete, the transportation is convenient, the hotel is very new and the lobby decoration style is unique

The highest building in Longquan, the hotel upgraded us to the 35th floor, where we can see the mountains and sea of ​​clouds in the distance. The room is large, with advanced facilities, clean and tidy. The front desk service is enthusiastic, and the breakfast can be improved a little.