The front desk woman, Julie, was incredibly unfriendly and wouldn't let me check in because we used my husband's Bonvoy account be cause he had the points and my account didn't, and Marriott won't let you merge. It was under my email, I had my ID, I have a Bonvoy credit card and I tried to change the name but it wouldn't let me. She said I should have called and I actually tried 3 times and no answer. She had me call my husband out of a work meeting and have him call the hotel so he could give me approval, as a 53 year old woman, to use his points. Worst customer service I have ever received and I travel a lot. Then she put me int he worst room next tot he freeway. DO NOT stay at this Marriott!!!