Residence Inn Boulder Longmont

Mediocre at best. We stayed 3 nights, and our room was never cleaned. Room, upon check in was clean, but run down. The shower curtain didn’t fit the shower, so floor got wet. The closet doors were missing, so no full length mirror. The bedroom was so small that you had to turn sideways to get past the tv stand. The kitchen was barely stocked with glasses and dishes. The breakfast room didn’t have any white sugar. You had to go to the front desk to ask for the packs that are in the rooms for the coffee maker. That was the oddest thing about the stay. In hindsight, we wished we had stayed at the Courtyard across the parking lot.

I do not recommend this inn. I booked in for 12 days. My days were full and I would come home very tired. By the third night it became clear that the aircon did not work. I reported the problem to both the front office and the convenor of the event I was attending. The following day, after another very hot, stuffy night, I was told they couldn’t find my reservation. They found it the following day. That night I stuck a book in the door to allow a bit of circulation. The next day I had strained my back opening the very sticky windows. Still no one came. Eventually even the slightly opened windows were not enough. By the 7th day, after nights of poor sleep, I stopped in at the front desk to complain once more. The lady told me they’d put aside a room for me two days before, but since I hadn’t ‘come down’ to speak to them, no one bothered to let me know. Incredibly bad communication and failure to provide reasonable lodging. I do not recommend this inn at all. I will not be staying there again.

Had most of the amenities but just a bit on the cheap side. Rough towels, cheap feeling carpeting, but that’s all on the owners. The staff were all helpful whenever we asked for something.

Everyone was nice and the staff were real helpful.

My father-in-law booked 3 rooms here, and they were all excellent. Service staff were all extremely accommodating and very polite and engaging. There was an issue with the fire alarm during our stay where it repeatedly went off. The staff was very prompt at handling the entire situation, from customer service and answering our questions, to ensuring the proper technicians were immediately contacted to fix the problem. The maintenance employee, Jeff demonstrated FANTASTIC customer service. This is normally unheard of from maintenance employees in my experience, but Jeff set a precedent that customer service is always important! Jeff took great care of us, setting us up with management for alternative last minute booking accommodations at a nearby hotel (Springfield Suites, I believe) so that we could avoid being woken up in the middle of the night if the fire alarm were to inadvertently be triggered. Jeff thoroughly explained the issue with the system to us, repeatedly apologized, made me feel heard and understood, empathized with us, and handled the issue with professional courtesy that exceeded my expectations. I hope Jeff will get the recognition he deserves as a great employee and a valuable asset to this hotel and Marriott in general. Jeff, if you see this, thank you again many times over for your excellent service and personable skills. You’re a fine man employee and any employer should feel fortunate to have you on-hand. Best of luck in your future!

Adequate stay. Room was adequate. Doors did not close properly and toilet did not work properly either. Pool was covered with a film and needed maintenance.laundry room was in need of cleaning. Staff was kind.