Cloud Nine Hot Spring Reviews

Good………………………………………………………………………………………………………………………..

Nice hotel, hot spring is very good, customer service is also good.

Amazing！Really enjoyed.

Such a happy memory.

Bags pack, in the lobby and calls, go out to get a Didi, then a taxi and finally a check for a bus and possible train. For our 1 1/2 hour drive from Guangzhou to Cloud Nine Hot springs ALL forms of travel had been cancelled. Disappointment and then anger was reached as an attempt to refund the trip or to possibly rebook a trip at a later date were both rejected. Ironically the covid case was in the hot springs area NOT Guangzhou but my friend and I were told tough for you and left losing $1000! HORRIBLE service and shameful behavior on both the booking company and the hotel to not rectify a situation that most certainly had nothing to do with us!!

Good for one time travel

When we checked in, we clearly told the front desk that we didn't want the front or back room, and the front desk agreed. In the end, we were given a room at the back. We thought it was 11 o'clock in the evening, so we were too lazy to change it. As soon as we entered the room, there was a strong musty smell. This is what a hotel that costs more than 1,000 yuan a night is like?! The hygiene is extremely poor! The backrest of the bed is covered with dust, the room facilities are all from a long time ago, and the toilet light is also relatively dim. The room says that there is a hot spring, but it is actually a bathtub for bathing. There is no hot spring at all. The hot spring is all tap water, and the shower curtain and floor in the bathtub are all moldy. It looks very dirty. The hygiene of the bathroom is also very similar. Let's just post pictures. Then at one or two in the morning, we ordered a takeaway, but we were told that it could not be delivered and the guests had to pick it up at the gate. We called the front desk to communicate with the front desk. The attitude of the front desk was very arrogant, saying that I didn't have time to help you get it. The hotel regulations do not allow takeout to come in. OK! It's really arrogant. It was more than 10 degrees cold in the evening and I had to run to the door to get the takeaway by myself. It was still the security booth outside, not the hotel entrance. There are constructions everywhere, and dust all around. The hot springs on the G floor don't look like real hot springs. I asked an uncle (staff) if this is a real hot spring? Why does it feel like heated tap water? The uncle didn't answer directly, but smiled awkwardly and said "it should be" a "real" hot spring. The water in the hot springs is a bit dirty, and there are a lot of foreign objects in it. I can understand that there are many people soaking in it. But there are more than 100 pools, most of which are only small pools of less than 3 square meters (at least dozens of such pools can probably sit 4 people sitting upright or 2 people sitting flat with their legs). There are very few medicine pools in them. You can't even smell anything near or in it. Those brothers and sisters who want to soak in the natural rotten egg smell should think about it carefully. If it is just a warm water water park, it's okay (although there is nothing to play). The road in front of the hotel is very bad, and low-chassis cars will have a headache, dirty and bumpy. To sum up: the hot spring bar is commendable and it depends on personal preference, but the hotel is really old and dirty (it is really hard to accept the musty smell and mildew spots in the room). I am curious how so many good reviews came from, and few people mentioned these things.

The room is big enough, the bed is big enough, the hot spring is also great, and there is a heated swimming pool. I feel relaxed after soaking in it. The service at Genting is the best among all the hotels I have been to. Every staff member is smiling, gentle and polite, and responsive. The staff at the hot spring snack bar found our mobile phone on the table in time and put it in the lost and found at the front desk. Thank you so much. The whole trip was very heartwarming. We will come again next time.

Facilities: Complete facilities Hygiene: Clean and hygienic Environment: Beautiful Service: Intimate and considerate 𡋾In the independent wet spring pool in the field, you can soak in it. It is clean and tidy, easy to use, and you can enjoy the hot spring anytime and anywhere without being affected by the outside world. Children can have fun and feel at ease!

The room is clean, bright and comfortable. The waiter is warm and generous. Special thanks to Manager Song and housekeeper UU for taking care of us meticulously. The hot spring water is very clear and clean. There are dry steam and wet steam. The slate bed is very comfortable to lie on.

There are various kinds of soaking pools, and there are also many medicinal soaking pools, which make you feel very comfortable after soaking👍🏻

Genting Hot Spring Resort, with its excellent natural environment, high-quality hot spring water, considerate service and delicious food, has left me with an unforgettable and beautiful memory. Whether it is a family trip, a couple's vacation or personal relaxation, this is a rare ideal place. I sincerely recommend it to everyone who wants to escape the hustle and bustle of the city and find a moment of peace and relaxation. I believe that you will fall in love with this hot spring paradise like me.

There are many pools and they are clean. The environment is very nice and the service is excellent.

Overall, it's average. The road at the entrance is very bad. The hot spring resort is very old and there are few things to do. It's average. The hot spring is not natural. Double health hot spring medicinal bath & Mayan water park & ​​bubble bath: This is not available at all. No waiter took the initiative to offer it. Overall, I won't come again