To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2336)
Positive reviews(2308)
Reviews with photos/video(865)
Relaxing hot springs(362)
Delicious breakfast(179)
Perfect for kids(177)
Delicious buffet(99)
Great air circulation(63)
Offers pick-up/drop-offs(52)
Has play area for children(27)
Negative reviews(28)
Anonymous User
Superior Double Room
Stayed in Nov 2024
Solo travelers
8 review
4.5/5
Great
Posted on Nov 10, 2024
The really enjoyed my stay. The room was big, staff very helpful and the food was good. I will definitely visit again. They have activities in the wetland park such as go-karts, dirt bike riding and bumper cars.
6/7
Response from Property: Dear guest, hello! Thank you for your high evaluation of our hotel. We are very honored to hear that you enjoyed your stay. The rooms are spacious and comfortable, the staff are helpful, and the food is satisfying. These are the directions we have been working hard on. We look forward to your visit again and we will bring you more good times and memories. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Mar 2024
Couples
1 review
3.5/5
Posted on Mar 24, 2024
Decent hotel, a few local restaurants nearby however commute can be bothersome
Response from Property: Thank you for taking the time to share your feedback regarding your stay at our hotel. We are glad that you found the overall experience to be decent and that there were local restaurants available nearby for your convenience.
Choon Siong
Deluxe Room (2 beds)
Stayed in Jan 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Excellent resort, it is probably one of the best resort I stayed before. I reached early, around 5am in the morning, but the lobby reception staff so nice and helpful, she ask me to wait for a while, she can let me check in early. And the next day when I check out, she also give me a local souvenir,,
Response from Property: Dear guests: Hello! Through your evaluation, I can feel that this trip was very warm. Thank you for your recognition of all aspects of the hotel. Because of your encouragement, we will work harder to provide better services for your next visit. Wish you the best at work!
Guest User
Superior Double Room
Stayed in Mar 2024
Family
8 review
3.7/5
Posted on Mar 3, 2024
It’s a great place to get away as a couple or as a family, hot springs are good but not much of a food choice around the hotel.
Response from Property: Dear guests, there are Chinese food in the hotel, the dishes are also very rich, there are western restaurants to provide buffet service, there are many nearby farms, thank you for your comments
Guest User
Superior Double Room
Stayed in Feb 2024
Travel with friends
4 review
2.7/5
Posted on Feb 23, 2024
Low level management and service
Response from Property: Dear Guest, Hello! I’m sorry to hear the feedback on our management and service level. We have been striving to improve our service quality and efficiency to meet the needs and expectations of our customers. If you have any specific suggestions or comments, please feel free to contact us through phone, email or online customer service. We will serve you wholeheartedly.
Wing Chi
Superior Double Room
Stayed in Apr 2022
Couples
29 review
3.0/5
Posted on May 4, 2022
Far from city. Hotel room not elegant.
Response from Property: Dear distinguished guest,Thank you for choosing Nankun Hotsprings Resort and take your time from your busy schedule to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit at our property.i.e.Hotel room no elegant.Nankun Hotsprings Resort is located at the southern foot of Nankun Mountain National Forest Park, a national AAAA scenic spot in Huizhou.Please accept our sincere apologies and the inconveniences may have been caused. Also please rest assured that it has been an serious topic discussion with related hotel management members and certain measures have been taken in order to maintain our standards which requested by Hotel management team. your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard.Highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future. Sincerely Yours,
Guest User
Executive Double Room
Stayed in Dec 2024
Couples
53 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The hotel environment is very good, the room is large, and the daily necessities are complete. The front desk clerk and the housekeeper manager (Li Qiuyi) are very friendly. The price-performance ratio is very high. It is a very good accommodation experience. The surrounding air environment is also good. The breakfast is nutritious and diverse, and the parking lot is super large! The surrounding farmhouse restaurants are also very good! The hotel also gives away local specialties!
Original TextTranslated by Google
6/11
Response from Property: Dear guest, hello! We are honored to know that you are very satisfied with our hotel environment, rooms, daily necessities, service attitude, cost-effectiveness, surrounding environment and breakfast. Your recognition and encouragement are our greatest motivation and the source of our continuous improvement of service quality. We look forward to your stay again and provide you with better service and experience. I wish you a happy life!
Jacobsing
Boutique Villa - 3-Room
Stayed in Dec 2024
Family
12 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The housekeeper Wang Meijiao's service is very good, and she actively arranged for the car battery car to enter and exit the villa. There are multiple hot spring pools, KTV, mahjong and other entertainment facilities in the villa, but the only thing missing is the hot stone bed, which I hope can be added later. Overall, it is very suitable for family and friends to gather and travel!
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客,您好,非常感謝您的肯定與讚賞!得知管家王梅嬌的服務給您留下了深刻的印象,我們感到無比欣慰。關於別墅內的娛樂設施,我們很高興能夠滿足您和您的家人朋友的多樣化需求。這些設施旨在為您打造一個舒適、愉快的住宿環境,讓您在享受美景的同時,也能盡情娛樂放鬆。期待您的下次光臨!
yewawa
Superior Double Room
Stayed in Dec 2024
Couples
6 review
4.6/5
Great
Posted on Dec 4, 2024
The hotel has a comfortable environment, large rooms, and good service attitude from the staff. After all, it has been open for many years, and the facilities are still good. I hope they can do better in the details! !
Original TextTranslated by Google
6/10
Response from Property: 尊敬的賓客,您好!得知您認為酒店內環境舒適、房間大、工作人員服務態度好,並且對我們的設施表示認可,我們感到無比榮幸。我們一直致力於為賓客提供更加優質、周到的服務,而細節的提升正是我們不斷努力的方向。再次感謝您的反饋和支持!期待在未來的日子裏,能夠再次見到您,祝您生活愉快!
Guest User
Deluxe Room (Double Bed) (Building 1)
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 14, 2024
I was on a 3-day mini-vacation in Hong Kong. I searched online about it 2 weeks ago. Online reviews said that Nankunshan Residence is very close to the highway entrance and there are many farms nearby within walking distance. So I decided to go to Nankunshan for the first time in my life.
We made an appointment for a car in advance. After passing the customs, we set off from Futian Port. The whole journey took about 2 hours. The transportation was very convenient. We arrived at 12 o'clock after getting off the expressway. Because we got up early in the morning, the front desk was very friendly and immediately helped us arrange check-in.
The room faces the mountain view, and the privacy of the private bath on the balcony is also very high. There is also a granite bed on the balcony. After soaking in the hot spring♨️, it is so beautiful to lie down and watch the mountain view with the sunset and listen to the chirping of birds❤️
For those of us who don’t drive, the location of this hotel is really convenient. There are many farms nearby, which can be reached within a few minutes’ walk. The internet celebrity Bamboo Yiyi is nearby, but I would recommend Longmen Villa directly opposite the hotel. We just 2 people, if there are more people, it would be better to order.
The location of the hotel has another advantage. We tried Didi. Unexpectedly, we were very lucky. There happened to be a local driver named Qiang who was charging in the hotel. It was about a 30-minute drive from the hotel. He took the major attractions in Nankunshan: We have gone to the wonders of Shihe River, Chuanlong Waterfall, and Guanyin Lake. Come back and take a private bath on the hotel balcony. It is so comfortable😌
After consulting the staff member Meiqin, they helped us check out at 2 o'clock on the third day. After waking up, we had a hotel buffet breakfast, took a leisurely stroll, and then packed our luggage.
This trip to Nankun Mountain was a good experience and I will come again next time☺️
Original TextTranslated by Google
6/20
Response from Property: Dear guest, hello, thank you very much for your thoughtful evaluation. I am very happy to bring you a pleasant travel experience during your 3-day stay. The balcony you mentioned has a high degree of privacy. Our hotel’s main feature is the private bath, which provides guests with a comfortable and private private bath experience. Wu Meiqin is a very outstanding member of our hotel team. She has always won the praise of many guests with her enthusiastic, professional and thoughtful service attitude. Thank you again for your feedback and support. We will continue to work hard to improve the quality of service and accommodation experience, and look forward to your next visit!
Guest User
Boutique Villa - 4-Room
Stayed in Dec 2024
Family
6 review
3.5/5
Posted on Dec 8, 2024
The villa is fully equipped. It would be better if you can have a BBQ in the villa. There are many restaurants outside, but the bamboo tube rice is the most unique. There are many parent-child games that can leave wonderful parent-child memories.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!很高興聽到您對我們的別墅設備齊全表示認可,我們會繼續增加更多有趣、有益的親子活動,讓家庭賓客在酒店裡度過更加難忘的時光。再次感謝您的反饋和支持!期待在未來的日子裏,能夠再次見到您,為您和您的家人帶來更多驚喜和舒適。祝您生活愉快!
Guest User
Executive Double Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Thank you very much to Manager Li Qiuyi for assisting with the problems that arose and bringing our trip to a very satisfactory end. The solution to the problem and the attitude are admirable. Thank you for your souvenir gift. Thank you also to Miss Liang Jingwen for the warm reception. The small accident in the room was solved in time and The room was upgraded. Thanks to the two ladies for their enthusiastic efforts, the room met expectations and made up for the fatigue of traveling in time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您分享您的愉快經歷!很高興聽到您的房間達到了預期,能夠有效緩解旅途的勞累。您的認可對我們來説是最大的鼓勵,我們會繼續努力,不斷提升服務質量,期待您下次光臨,再次為您提供優質的服務,祝您生活愉快!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Couples
10 review
1.7/5
Posted on Dec 1, 2024
Overall, except for hygiene, everything else is very poor.
1. Service, no service at all. They collected money very quickly, but when they returned the deposit, they gave all kinds of reasons. When I checked in, I asked about dinner, and they were very impatient. They told me that it was 168 per person. I said that there was a package on Ctrip, and I wanted to see the situation and make up the price difference. There was no follow-up. It was my first time here, and I didn’t know anything except a map. I added a housekeeper WeChat, but it was useless and there was no guidance.
2. Public places are crowded, very crowded, small, very small, pitiful.
3. Old, more than a thousand yuan, at least the hair dryer or something, should be configured a little bit, it’s still at the level of 10 years ago.
4. What public wireless hot springs, dry and wet steam, don’t be fooled by those who collected money and added 100 layers of filters.
It’s not worth it! ! !
There are several farms around, and there is nothing. Hot spring water is also restricted
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!酒店按金離店當天是原路退回。我們會認證反思和改進,努力提示服務質量和賓客滿意度。期待在未來的日子裏,能夠再次見到您,併為您提供更優質的服務和體驗。
Guest User
Superior Double Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The room is very big, and the fruits prepared in advance are great
The staff has a very good service attitude. When you check in, you will add the personal butler WeChat (this time it was Xu Keyuan), who is always available and responds very quickly. Full marks~
ps, only when you travel during off-peak hours can you have a perfect experience, there are still many people on holidays
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!很高興聽到您覺得房間寬敞舒適,並且提前為您準備的水果讓您感到滿意。我們一直致力於為賓客提供温馨、舒適的住宿環境,您的肯定是我們最大的動力。期待在未來的日子裏,能夠再次見到您,為您提供更加優質的服務和體驗。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Nov 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Nov 21, 2024
Entered the hotel lobby and was half-checked in. As soon as the elevator opened, I saw "Guanghan Palace". I thought I had taken the wrong path and almost didn't dare to step out of the elevator. The environment is really great, with a lot of green plants, good air, and good rooms. The noodles for breakfast were delicious. When I asked the staff who cleaned the tableware where the chopsticks were, the staff didn't know. I guess it might be an outsourced PA or something. Then I thought about going back to take a nap after breakfast and wanted to apply for an extension to check out until 14:00, but unfortunately it could only be 13:00, which is quite painful for people like me who have trouble getting up.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們酒店,並抽出寶貴時間為我們提供如此細緻的評價。關於環境、房間。早餐,很高興得到您的滿意,我們感到非常欣慰。也感謝您的建議,我們會不斷努力提升服務質量,為您和更多賓客提供更加優質的住宿體驗。期待您下次光臨,讓我們有機會再次為您服務。祝您生活愉快!