This is the worst hotel experience I have ever stayed in for so many years (no one else)! I feel like my IQ has been pressed to the ground by the hotel, repeatedly, back and forth, front and back, left and right, up and down.
Details of the pitfalls, friends who want to stay here, please be sure to read my personal experience ↓ before deciding whether to choose this so-called #hot spring# hotel.
I booked a business suite online for 688, and drove from Yichun with my children. I chose this hotel mainly because I saw that the hotel has hot springs and a water park.
When I entered Jilin,
The hotel called me #first# and told me that the hot springs were not open! ! It has been almost a day since I placed the order, and you informed me that the hot springs were not open at this time! ! When I asked why, the other end of the phone was hesitant and didn't speak. I felt that it might be an intern waiter, so I said to let the manager or the person in charge communicate, and the other end agreed to hang up the phone. After more than two hours, no one contacted me, so I called Ctrip to find out that the hotel's online promotion was completely inconsistent with the actual situation. Finally, the hotel replied to Ctrip,
The hotel #second# replied to me: There is no hot spring place in their hotel. There are hot springs around the hotel, but the government does not allow it to be opened now! They call it a hot spring hotel because the water in their rooms is hot spring water!! (The explanation is so smooth and impeccable)!
I arrived at the hotel at around 9 o'clock in the evening. I checked in at the front desk and learned that the hot springs, children's water play and other entertainment activities advertised by the hotel are not closed or not available, but are under construction and have not been delivered for use! Oh my god!! It is difficult for the hotel to tell the truth in advance. Consumers must be coaxed and deceived to the hotel.
After checking in, I received a text message.
The hotel notified me #for the third time# that the room type I booked does not include hot spring services. I was speechless, helpless, and unsolvable again!
There is also an episode! , I slept until 12 o'clock in the middle of the night, and the lights in the room suddenly turned on. I don’t know if it’s my bad character or the hotel’s special care, but the lights can’t be turned off. I just coaxed the child to sleep from the loss of taking a hot spring bath and playing in the children’s playground, and woke him up again. I found the manager on duty, who said he was sick and not there, and there was no person in charge who could handle it. I tossed for half an hour and half an hour, but it didn’t work. The room lady changed the room.
When I checked out the next day, there was no problem. The lobby manager or other person in charge came to explain what happened last night. Until I left the hotel, there was not even an apology! ! I would like to ask! Does your hotel only provide accommodation and no services? Did the hotel owner and boss hire such a group of managers?
There is also a tidbit. After complaining to Ctrip about the hotel, the hotel actually told Ctrip that it had upgraded my room for free! ! I really thank you eight generations of ancestors in my heart! I slept until late at night, and you woke my whole family up with the light, and then upgraded my room! !
The hotel really coaxed and deceived, regardless of fear, ****, and did whatever they wanted!
This review took me half a day of hard work. Please don’t let the hotel delete my review through some operations on the Ctrip website. I will come back often to check my hard work. I have also backed up this review. If my review is deleted without reason, I will go to other video platforms with a wider audience
to share my unforgettable journey
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