"Longchuan Yishang Hotel front desk is small: the warmth power in the details
The most surprising thing about this trip to Longchuan was to meet the small child at the front desk of Yishang. Her service made ”home away from home” from a slogan to a real experience.
It was nearly midnight when I arrived at the hotel, and the fatigue of the journey made me particularly irritable, and the appearance of smiling and greetings in a small three seconds instantly dissolved the fatigue. She accurately called my surname, skilled in checking the order information, and completed the check-in in less than three minutes. When handing the room card, she also reminded me carefully: ”The elevator is on the left hand side, breakfast is 7 to 9 o'clock, your room is very quiet towards the park”. Knowing that I had brought an elderly person, she asked if she needed to add a non-slip mat and a buckwheat pillow. This prejudgmental service makes people feel intimate.
During my stay, I consulted the surrounding attractions. She did not answer in general, but recommended accurately: ”Walk 10 minutes to the cultural park, walking in the evening is very comfortable, the Hakka dishes in the nearby XX store are very authentic, do you need to make an appointment for you?” Later, the room Wi-Fi was temporarily faulty. After I called the front desk, she responded within 1 minute. Feedback on the maintenance progress every 15 minutes, and also sent two bottles of mineral water to apologize, patient and professional throughout the process.
When she checked out, she took the initiative to ask about the feeling of staying, and learned that the elderly had a good rest, and immediately smiled and said ”so happy”. What's more unexpected is that she remembered that I had to catch the early bus, prepared the invoice and portable breakfast package in advance, and even put the ”Yixie” snacks carefully in.
Yishang Hotel's European-style decoration and clean rooms are a plus, and the small and efficient service and just the right care make this stay far more than expected. As she said ”the most important thing to live comfortably”, such employees are undoubtedly the best business card of the hotel, and I will definitely choose here next time I come to Longchuan!"