The St. Regis Longboat Key Resort

We loved the full service experience as we were looking for a beach escape for me to relax and get away from my job and work and Darren at the beach made sure we have everything at our fingertips. My goal of relaxing on the beach and have excellent food options as well. Was a dream for us. We did not leave for 3days. Love the Italian home Made dishes and desserts

Walking the beach, stopped at the outdoor bar, "Monkey Bar." Thin drink menu. One red wine on menu, no draft beer, and understaffed. We sat down, were given menus and water, the bartender said he'd be right back and never returned. We left after about 15 minutes watching the other bartender serve three other groups of customers, and ours serving one ustomer at a high top. Won't return.

I have waited to write this review to see if management would follow through on my issue. Unfortunately, they have not. First, the good: the property and setting are beautiful, and the staff is 90 percent wonderful. The bad: I got food poisoning from their guacamole and chips poolside. It was definitely food poisoning, not norovirus. I got sick within 4 hours of eating it. It was a horrific experience, but it ended quickly. I called the front desk and told them what happened when I woke up the next morning. They asked if there was anything they could do for me, and I told them I had ginger ale and toast on the way up. I thought perhaps they would comp it, but they did not. They sent up a "security staff" member to interview me. St Regis is supposed to pride itself on its customer service and guest happiness. I did not experience this at all. I had to be the one to ask them to credit me for the guacamole, then 3 weeks later, they finally credited me and called it "a goodwill gesture" That just pissed me off, and I wrote to the general manager. He assured me he would "personally handle it." Then, their claims adjuster called me and offered me $100. I ended up getting a secondary infection and had to be put on antibiotics. It was a very annoying ordeal. I am just disappointed that nobody seemed to really care. I shouldn't have had to ask to have the guacamole removed from my bill. It should have been a given. There is a wonderful Valet named Michael with whom I spoke upon departure. I told him my story, and he was so sweet he ducked into the hotel and bought me a beautiful coffee mug. He said, "I want you to leave with a gift." That meant a lot. He deserves to be promoted. Common sense and compassion go a long way. I won't be back, nor will I ever be able to eat guacamole again.

Beautiful hotel with modern touches that really improve your stay, such as using virtual call buttons for everything from a drink by the beach to room service removal. The rooms are beautifully designed and decorated. Yes, there were a few growing pains because it’s new with staff not being completely well versed in every detail about the hotel. But honestly, their kindness and enthusiasm in getting me the answers I was looking for was enough for me. I was very impressed and can’t wait to come back!

Hard to accurately summarize our four nights at this property. The actual hotel is gorgeous and the staff is quite friendly. But there were some major irritations. Checkin is at 4 and we were present at 3:30. We didn't get in our room until 5:30. Our bellman couldn't tell us anything at all about the hotel facilities or amenities, to include not being able to tell us how to operate the room coffee maker. The room is upscale and the balcony wonderful. But oddly there is no reading chair and no light over the table that I used for work. The tv regularly pauses for a few seconds every few minutes, making watching, especially sports, frustrating. We have not complained about restaurant service for many, many years but did one night here. And then there was our noon lunch at the beachside restaurant. We watched an attendant placing utensils in folded napkins, handling them by the eating services, while at the same time wiping sweat from his brow and running a hand through his hair. Yuk!! There were a few other issues but this summarizes the most glaring. We thought about checking out early and probably should have done so.

Not at all worth it! Seriously, the hotel is average at best. Food at the sushi bar is absolutely horrible! Hotel is understaffed. Red tide made beach inhospitable... still $2k a night. Really disappointing. And they charge a fee to use the steam room and sauna.