Holiday Inn Express East Midlands Airport

The value is incredible. Includes breakkie. They are less than a mile away from the EMA airport terminal. Very straightforward to get to. Easy peezy check in . Took no more than half a minute , or thereabouts. We had to stay near the airport as we had a red-eye flight to the Canaries at 5.50am . Brilliant service - they make their breakfast available from 4am. Spacious rooms with all the mod-cons. Not a bad word to say about this establishment. ✅✔️☑️

Booked this stop-over with trip.com on Christmas day. Just awful from the start! Although I had paid for the booking online, on arrival, I was told that it was just a reservation and that I needed to confirm payment with my credit card again, which I did. I was charged again. I requested a refund the following morning. I was then told that I needed to pay another £10 for parking for the night - nearly 25% extra on the total cost of the room. There was no mention of this parking extra on the Trip.com website when I booked. The first two rooms that I was allocated had sofa beds made up so you couldn't sit at the desk or get to the window to shut the curtains. This could not be fixed as there were no room service staff. The third room had 2 light bulbs that didn't work and cobwebs on the ceiling - I was tired, I took the room. I was only offered food from the limited night menu - it was 6pm - there were no kitchen staff. Having to sort out the problems that I experienced put the two staff members under extreme pressure - I was not the only guest. I support the fact that staff had been given time off for Christmas, this is commendable IHG, but you can't do this at the expense of your customer and your brand. I strongly doubt that I will use either Holiday Inn or Trip.com again

I was very pleased with the reception we received as we checked in very late due to flight delay. We were very comfortable, all clean & fresh linen. Had a nice breakfast before we left.

Checked in around 21:00. No dramas, helpful staff. Payment for parking (discounted to £10 for hotel guests) made at a machine opposite. Plenty of parking available when we stayed, despite it not being a particularly large car park. Room was tiny for a family with the sofa bed out (smaller than a Premier Inn, for example), but we only stayed a few hours. Breakfast started at 04:00, so we were able to grab something, but it was very much just a croissant in a paper bag, so not ideal.

Once I Was In, It Was Fine! My visit was soured at the start by a 15 minute wait to be checked in at reception, due to one member of staff operating the bar and check ins! After I was finally in my room, it was standard HI Express fare.