We hadn't planned on a stay in Long Beach, but were sent to this hotel by the cruise line after testing positive for COVID in the middle of our 14 day cruise. Along with several other passengers, we were required to complete the remaining days of a 10-day quarantine when we got off the ship. When I found out where we were being sent, I went online and looked at reviews. I was very disturbed about all the negativity, especially since we weren't going to be allowed to leave our room. There was no restaurant or provided breakfast on site, so we had to use Instacart, DoorDash, etc. to have things left at our door. IHG/Holiday Inn is one of the chains we use regularly and are used to things like breakfast being included, so this was missed for sure. As for other issues, yes the A/C was noisy but we were glad to have it. There was also a lot of outside noise on the side of the building where we were (traffic and other things). However, our room was clean and we had plenty of towels. I did have to ask for extra washcloths and pods for the Keurig which were quickly provided. They also gave us a menu for food delivery that was limited but inexpensive. We ordered from that menu three different times and food was good considering that nothing delivered ends up being as hot as I'd like and the rooms only had a fridge, no microwave. During our stay, I talked to at least 3 different people (Daisy, Yvette, and Elizabeth) with guest services and all were pleasant, patient and helpful with all my questions and concerns. One of my questions had to do with transportation options to LAX. I had looked at Uber and other options, but prices were all over the place. They told me they could arrange a cab for us when we were ready to leave and that it would only take about 10 minutes for the cab to arrive. We chose this option and are glad we did. The Yellow Cab charged a flat rate to LAX which was cheaper than all the other prices I had seen. So while it wasn't our choice to stay here, all in all, it wasn't as bad as I expected from others' reviews.
108 Reviews