Guest User
April 22, 2024
The service is very poor, because they charge randomly, maybe this Marriott has its own reasons. I booked two nights on April 15 and 20. After checking out on April 16, I was charged more than 7 New Zealand dollars, saying that I ate a bag of chips, but I confirmed that I didn't (I didn't even notice the minibar). It was more than 1,000 yuan a night, and I had to argue over a bag of chips? So it didn't matter. I checked in again on April 20. I was more careful. I took photos of the minibar when I checked in on April 20 and checked out on April 21. As a result, the flight landed in Shanghai, and what I was worried about really happened: I was charged 12 New Zealand dollars again. Then I waited to see what I consumed. This time, I didn't even have the bill, and I didn't even have the only chance to prove my innocence. You said to make an international long-distance call? And send an email? For a few dozen dollars? The hotel is indeed in the city center, a bit old, and you will receive sales calls. It is one of the few hotels on Ctrip that can accommodate 3 people and have beds. Three people checked in, only two pairs of slippers were given, and I had to ask for them myself twice... This is the first time I've stayed in a hotel in so many years that I'm disgusted. Moreover, they charged me when I checked out, and I couldn't provide any evidence. If someone must stay at this hotel, I suggest that the hotel staff be present at check-in and check-out to verify. Btw: If the bill says it's for 3 bottles of water, then I'm wrong about the hotel. (I checked in on the 15th and didn't drink the bottled water, so I don't know if they will charge me)
Original TextTranslation provided by Google