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The Colonnade Hotel
2.5/5115 Reviews

The Colonnade Hotel

London|0.52km from Westbourne Green Open Space
This is written with intent disappointment at the standard/ quality of the room we were provided, as well the manners of staff employed. I would like to note that at our insistence, we were moved rooms to another classic double room, but this was of an equally poor standard to the original room. Firstly, it came as a surprise that our room was in fact underground the main reception, this is not noted in any of the website descriptions or pictures. Not only was there an immense lack of ventilation resulting in dampness and mould on the walls and ceilings of the room, but you could audibly hear the underground trains running every few minutes. Even before reaching our room we had to step over communal laundry which had been left at the foot of the stairs. There was also a draft through the corridor as a result of a hole in the ceiling, filled with what appeared to be towels. Secondly, the lack of attention paid to the cleanliness of the room was outstanding. As you will note from the [pictures/ videos] there was an incredible build-up of dust on areas such as the headboard of the bed and skirting boards of the rooms. There was even chewing gum stuck to one of the skirting boards. There were noticeable cobwebs scattered across both rooms. Upon pointing this out to the ‘hotel manager’, we were told that the rooms were of the highest cleanliness. Thirdly, the maintenance of the room was in dire condition. There was wallpaper falling off both rooms we were given, the headboard had broken and the mattress had significant lumps and dips across both mattresses. Fourthly, the attitude of the hotel manager was our biggest problem. All complaints made about the standard of our room were brushed aside as if irrelevant without taking the time to come down to the room to observe our areas of concern. We were clearly told upon complaining that all other hotel rooms were fully booked and nothing could be done to assist us. This proved to be untrue as several minutes after our complaints sat with the manager, we were informed a room had been made available for us. However, this was of an equally poor standard, as evidenced by the attached. Finally, the manager remained insistent that he only wanted to talk to me, as opposed to my female partner whom he refused to look at the entirety of our exchange. When my partner tried to address the manager, he would overlook all her comments and refer only to me. He clearly took umbrage towards her by solely focusing on me, despite my partner presenting valuable points of concern with good grace and decorum. The culmination of these factors resulted in an easy decision being made to stay elsewhere that evening, at a significant personal cost.

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Top rated hotels in London

Searching for hotels near Westbourne Green Open Space? Compare room rates and reviews to find your ideal stay.
Novotel London Paddington
4/545 Reviews
The hotel is very close to Paddington Station of which you can take tube, railway & Airport Express. It just takes 8 mins walking distance from Paddington station to the hotel. The internal facilities are maintained in good condition and the staff are helpful & efficient. It's a good experience and I will definitely reserve it again when I travel to London next time.
The Colonnade Hotel
2.5/5115 Reviews
This is written with intent disappointment at the standard/ quality of the room we were provided, as well the manners of staff employed. I would like to note that at our insistence, we were moved rooms to another classic double room, but this was of an equally poor standard to the original room. Firstly, it came as a surprise that our room was in fact underground the main reception, this is not noted in any of the website descriptions or pictures. Not only was there an immense lack of ventilation resulting in dampness and mould on the walls and ceilings of the room, but you could audibly hear the underground trains running every few minutes. Even before reaching our room we had to step over communal laundry which had been left at the foot of the stairs. There was also a draft through the corridor as a result of a hole in the ceiling, filled with what appeared to be towels. Secondly, the lack of attention paid to the cleanliness of the room was outstanding. As you will note from the [pictures/ videos] there was an incredible build-up of dust on areas such as the headboard of the bed and skirting boards of the rooms. There was even chewing gum stuck to one of the skirting boards. There were noticeable cobwebs scattered across both rooms. Upon pointing this out to the ‘hotel manager’, we were told that the rooms were of the highest cleanliness. Thirdly, the maintenance of the room was in dire condition. There was wallpaper falling off both rooms we were given, the headboard had broken and the mattress had significant lumps and dips across both mattresses. Fourthly, the attitude of the hotel manager was our biggest problem. All complaints made about the standard of our room were brushed aside as if irrelevant without taking the time to come down to the room to observe our areas of concern. We were clearly told upon complaining that all other hotel rooms were fully booked and nothing could be done to assist us. This proved to be untrue as several minutes after our complaints sat with the manager, we were informed a room had been made available for us. However, this was of an equally poor standard, as evidenced by the attached. Finally, the manager remained insistent that he only wanted to talk to me, as opposed to my female partner whom he refused to look at the entirety of our exchange. When my partner tried to address the manager, he would overlook all her comments and refer only to me. He clearly took umbrage towards her by solely focusing on me, despite my partner presenting valuable points of concern with good grace and decorum. The culmination of these factors resulted in an easy decision being made to stay elsewhere that evening, at a significant personal cost.
Space ApartHotel
4/536 Reviews
Bayswater
Small hotel in a residential area, the room decoration is a bit long, but the area is not very small for two people to live. The bathroom is very small. The boy feels very small. Especially the hair dryer stops for 30 seconds. The impatient person must bring their own! There are several supermarkets around, heating, that is, the food that may be eaten can also be brought over and easy to eat. The subway station has two stations very close. Walk slowly for 5-10 minutes.
Garden Court Hotel
3.8/5102 Reviews
Bayswater
Stayed a night for work. Good little hotel in a good location, walkable distance from lots of pubs, restaurants and tube stations. Room was clean and everything you'd want for the price in this location in London. Only slight complaint would be that I was slightly frustrated by check in, noone at desk when I arrived so was waiting about 10-15 mins before someone showed up (albeit I arrived quite late - 11pm), and when I did get checked in receptionist wasn't particularly forthcoming / helpful (basically threw a card at me and a said room number) All in all though, would stay again and recommend.
The Royale Chulan Hyde Park Hotel
3.6/543 Reviews
Bayswater
Lovely room with a mini kitchen and seating area Fridge hot plate sink and microwave Big windows lots of light Very comfy bed Exceptional and clean Only down side bathroom is small Shower though is lovely. Staff excellent polite and welcoming Parking at the rear is an add on but it's safe Excellent little hotel easy walk to high street and tube Highly recommended
Lords Hotel
3.6/551 Reviews
Bayswater
Tea/coffee facilities in the room would have made a difference. kind of expect at least a kettle and a cup with a few tea bags. Great location for Hyde Park, Notting Hill area with Bayswater tube a 4min walk. I am OK with stairs but the lack of lift could catch people out especially if on the top floor, steep stairs and lots of them. Would come back to. Room clean with no issues at all.

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