Hotels near Tooting Bec Lido in London

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

My partner and I recently stayed here as it was close to the theatre. We had other options of the Premier Inn nearer to the venue, but chanced the Antoinette as parking was available. So glad we took the chance. On arrival the reception staff were very welcoming and even upgraded our room to an executive room. The room itself was very clean and comfortable with the facilities in the room more than you'd expect from the cost of the room. With only a 6 minute walk to the theatre we used this to our advantage by coming and going to the local restaurants. The only lwt down was there was not a restaurant within the hotel as we'd have loved to experience and evening meal there too, but the local Persian restaurant was a first with lovely food. We will definitely stay here again and again as we have looked at more shows to see at the New Wimbledon Theatre.

Good location near bus/trains. Smugglers Way is quieter than you might think it would be. I asked for an accessible room and my room was on the ground floor, and it had a shower wet room. The shower was not very powerful but it was adequate. The room was clean and the air con worked well (needed in the heatwave). I would say everything was good except the price (155) and the 'free' breakfast. The breakfast was a complete free-for-all with people all over the place and no signage (would help if people queued in one direction I think). 2 of the 4 hot items were empty (no bacon or scrambled egg); we were told a 20 minute wait for more croissants, there were no pastries left and at one point they even ran out of bread. This was at 9am so not at the end of breakfast service. I wanted porridge and it wasn't clear that this was an item you had to ask for, there was no-one to ask anyway! It would have been good if a member of staff was on hand in the breakfast area to refill and advise customers. There was one member of staff trying to clear all the tables and she was being asked lots of questions and ”clear this table now” by impolite customers. You could not sit at an empty clean table because she was so overstretched. She was clearly doing her best and staying polite and helpful. As I checked out someone was ranting about the breakfast to the staff so they were also unhappy with it. It is the worst breakfast I've ever had in a hotel and I have stayed in a good number of them! I have been bitten by an insect/flea or something on my foot and I was wearing socks at all times except in the hotel room so I can only assume it was something in the room? I understand they do let pets in this hotel so I'm hoping it's not bed bugs!

Absolutely cracking burgers, must try if visiting. Vegan options and a selection of poutine style loaded chips. Relaxed atmosphere lots of space to work whilst lunching too. Will definitely be returning soon, lovely staff make all the difference. Many thanks!

the hotel was next to the Thornton heath station and pizza restaurant( my favourite ), which is a good location only 15 min to Victoria station by train. The staff are very professional and kind. They treat me as a friend. I tried it I recommend it 👍

I always enjoy my visits to this hotel. Normally, I am able to request my favourite room, #5 on the first floor of two (no lift). On my most recent occasion, I was informed at check-in that there was a problem with the window blind, which is huge. The young man on reception was able to fix it, although there was still a bright external light which cast its beams onto the left side of the bed and pillow. The only quick solution was to lean the handle of my suitcase against the side of the blind to eliminate as much light as possible. Another guest had made a similar recent comment. Maybe a new rail and fixings wouldn't go amiss? Otherwise, the room was fully carpeted and extremely cosy, offering a comfortable double bed, TV, storage and hanging spaces, plenty of sockets, a well-stocked tea and coffee tray and no bright internal lights. There is also a fan with variable speeds. The shower room is quite small, but perfectly adequate, with a powerful shower, and offering high quality shower gel, shampoo, conditioner, hand and body lotion. Even the loo paper is not the usual thin offering! White, fluffy towels are in abundance, too. I would imagine no two rooms are the same. Even though the hotel is a five minute walk to the station, the trains do not disturb you. Also, the first floor is directly above the bar and eating areas, but there is no sound. So, thank you, Station Hotel. I'm sure I will return soon.

Nice location, only 5 mins walk from East Croydon station. Easy check in, and friendly staff. Room had all the amenities except a mini fridge. Shower pressure was too low, I’m sure they would have fixed it if I had asked for it. However, it wasn’t a big issue. Room was spacious and clean. I would stay here again.

Nice room and comfortable bed Gym was not as described/on the photos Tiny room with a treadmill, bike and broken pulley machine No free weights at all Very disappointed

Booked this trip for my finances birthday. The hotel is outdated which we were aware of and no issues there but if you’re looking for something modern it’s not the place for you. The lift doors were very sticking and didn’t seem to open properly and had a bad smell to them. Checked in ok, went to our room which had the heating on full blast and the temp was showing at 39c. We tried to open the window but it was held closed by just a screw. The bed was very comfy to sleep on but we only stayed one night so wasn’t too bad. The next morning we were disturbed by housekeeping entering our room at 8am saying hello then quickly exiting and then hoovering the corridors banging the walls and our door. We told reception about this but was greeted by a rude member of staff who pointed to another lady then walked off. The lady behind the desk said she’ll talk to housekeeping again so sounds like this happens a lot. We then decided to go for breakfast to be told it was £15 each! Apparently when you check in you can buy breakfast at a discounted rate of £12.50 but no one told us or offered this at check in. We decided to go elsewhere for breakfast. All in all we had a good trip to London but will not recommend this hotel or ever be returning again. I wish I had spent a bit more and gone to a better hotel.

On arrival the check in desk was extremely busy however they were really quick! We were over an hour early and as the rooms were ready they gave us the keys straight away! Staff were very friendly and made us feel welcome immediately. Location was perfect!!! And a 2 minute walk to the dominion theatre to see sister act!! Rooms are small but they had everything we needed for a weekend break. Shower was powerful with plenty of heat. Only criticism is there was no cups to put ice in by the machines and tv channels weren’t the best as they kept buffering. Will definitely stay here again .