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The Trafalgar St. James, London Curio Collection by Hilton
4.3/5133 Reviews

The Trafalgar St. James, London Curio Collection by Hilton

St James London|0.42km from The Royal Automobile Club
I was looking at the Biltmore and the Waldorf but decided to stay at the Trafalgar as they have bigger rooms than the Biltmore and the Waldorf looks like it is in desperate need of an upgrade. Everyone was very polite and helpful apart from one staff member, more on that later. I was upgraded to a Suite on arrival but requested a toom with two beds instead which was granted. The Nelson double room is very spacious and modern. It faintly smelled of mothballs whenever you entered the room and the smell then quickly disappeared. We noticed that one of the beds was sagged in the middle and this was very quickly resolved by the maintenance team and was not an issue for us at all. The only reason i mention it in my review is because Alejandra apologised a thousand times for this “inconvenience” and even send us Macaroons and drinks to the room as an apology. During checkout, Alejandra apologised again and made sure our stay was perfect. There was a key card under the bed which was covered with dust as was the carpet under the bed. Cleanliness regarding this could obviously be better as dust can trigger allergies. The service of the staff at Trafalgar is above that of all other Hilton properties in London and certainly a step above from general hospitality service in Europe. I would give the service at Trafalgar a 9 based on European standards and a 7 based on Middle-Eastern and Asian standards. Breakfast was so highly rated in many reviews of this hotel which also influenced my choice, i was expecting an absolute feast. Unfortunately, breakfast was quite disappointing for us. Staff was great apart from someone who i can only describe as a North-African young woman with shoulder length curls who did not want to give us one of the three empty tables available in the Breakfast room with only 40 minutes available for Breakfast as she was keeping those for families of 7. This is rather absurd and we ended up taking one of the tables anyway as i wasn’t going to sit where she suggested which was away from everyone else. Breakfast in any hotel, especially 5* is always based on first come, first serve. You can’t deny your guest seating space at breakfast as if you were running a dinner service. Vegan options are very, very limited. Fruit selection is even more basic than what you can get at any supermarket in London. There was only Cantaloupe, Watermelon and Pineapple. There were Apples and Bananas for grabs but that is still not enough. Pastries are miniatures which is really shameful for a breakfast buffet. Only sausages available were Pork, no vegan and no Chicken so unfortunately no sausages for me. It’s basically a full English and that’s it. You could order A-La-Carte but that wasn’t special either. We had Amex Platinum credit so we used that for one of the dishes which was not special for the £15 asking price. Room service was basic as well. Food arrived with a very friendly staff member but it was slightly cold. All in all it’s a good hotel fo

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Top rated hotels in London

Searching for hotels near The Royal Automobile Club? Compare room rates and reviews to find your ideal stay.
Hotel Cafe Royal
4.6/543 Reviews
Theatreland
Very satisfied hotel, location is also very good, it is convenient to go shopping. Breakfast at the hotel is a la carte and very hearty. We stayed for seven days and tried many different breakfasts, all of which were delicious. The macarons in the picture were presented by the hotel one day and were pleasantly surprised. And the cheesecake downstairs is delicious and has a wonderful taste. Friends who like sweets can try it. Next time I come to London I will still choose this hotel.
The Z Hotel Piccadilly
3.9/550 Reviews
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Sofitel London St James Hotel
4.6/585 Reviews
St James
Sofitel London St James is in a fantastic location in the heart of London! A hop, skip and a jump to Piccadilly Underground and a short walking distance to Pall Mall, Buckingham Palace, Trafalgar Square and Big Ben! The staff are all very professional and courteous and always greeted me with a smile each day. The onsite bar and restaurant were fantastic and the in-room dining menu offered many delicious options! It was my 'home away from home' for a 12-night business stay and I enjoyed every minute of it! If my travel budget allows, I will return! Thank you!
The Cavendish London
4.2/5106 Reviews
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Excellent location 3 minutes walk to Piccadilly subway station 10 minutes walk to Chinatown 10 minutes walk to shopping street Oxford Street It is convenient to cry 2 minutes walk to supermarket Tesco metro! The hot croissants bought in the supermarket in the morning are delicious! The breakfast at the restaurant is also delicious. The key service attitude is too good. The people are very handsome. I get tired from the plane. My mother is very tired. Facilities are good, no smell, very clean and good value for the price!
Dukes London
4.3/5103 Reviews
St James
A gem in the narrows of St. James The staff make you feel like family, not a room number. the service is most impeccable across the entire staff High Tea is outstanding and a much better value than the more heralded venues, with wonderful food and service in a charming atmosphere. I will highly recommend for all who value a smaller and intimate venue. The longstanding reputation of Dukes is well earned
Haymarket Hotel, Firmdale Hotels
4.7/569 Reviews
Theatreland
The Haymarket is not a grand hotel by any means, but that’s just fine by us. It is extremely comfortable, with excellent service, large, well-organized rooms (even in the lowest category), luxurious bathrooms with powerful showers, and wonderfully inviting common areas. The staff is always pleasant and seem to like working there. The location is ideal for us - easy access to the theatres, restaurants and shops of Soho and Mayfair, and to the Mall, Green and Hyde Parks for morning runs. Staying there is akin to visiting a friend who has eclectic and excellent decorating taste - and a wonderful 55 foot long swimming pool in the basement. Per our request, we were given the same room we had stayed in last July - and it was ready for us when we arrived at 1pm. Sadly the light we had enjoyed through the large windows during our last stay was obscured by painting scaffolding and nets - but I suppose one has to keep up appearances…After years of staying at the Berkeley and the Connaught, with occasional unfortunate forays to the Hotel Cafe Royal and the Stafford, we have found a London hotel that works for us; while expensive, it represents good value in the stratospherically priced market.

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