Renaissance Hotels in London

Wonderful stay, I may said it is the best hotel I have lived in London. Thank you for arrange us to the highest floor and enjoy a fascinating view in morning. You may go to Heathrow Airport by bus, but there are to many choices for you, so great!

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

convenient location with walking distance to Shepherd Bush’s Mash station and Big shopping mall Westfield. Impressive lobby deco and good reception service. However, it should be great if there is cleaner carpet and freezer facility in the room. The phone was not working to connect room service team and I had to visit the reception in person for service request .

room renovation is modern. room is clean & tidy. bed is comfortable. breakfast with high quality of ham location is close to both queensway & bayswater underground stations. will stay this hotel again if I visit london in future.

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

The hotel is correct but there is an accumulation of small things which make it not good value for money. Wring access card for the room, very slow Internet, have to queue 15minutes minimum to get a table for breakfast and you are told it s busy time so you give one hour come back but still same issue, shower head dismounted in your hands, ..... Staff is nice and kind but the hotel needs maintenance, it s too expensive for the result.

The location is very convenient. It is very close to King's Cross Railway Station or subway. The room is not large and there is no small refrigerator. If you live in the lobby, you will hear loud noises at night, the wifi speed is a bit slow, and if you leave your luggage for more than 24 Hours need to go to a specific website to make an appointment.

Our normal IHG Hotel was nearly fully booked therefore the price was prohibitive. We therefore took the opportunity to try for the first time the Sutton Hotel. All the staff that we met either on the reception or restaurant were friendly, helpful and professional. The Hotel has full amenities including swimming pool, and although we did not use any, except the restaurant, everything looked excellent. Our queen’s standard room was ok but there were a few marks and stains on the carpet, plastic cups in the bathroom, no box of tissues and few plug sockets. All these things are noticed in comparison to our normal hotel at Epsom Downs. It is however true to say that this Hotel had a very good restaurant on sight which Epsom does not. Therefore there is no doubt we will certainly stay here again in the future.