Park Plaza Hotels in London

Excellent location just 10-15 minutes stroll from Waterloo station, with our Junior Suite offering fantastic views of the London metro (surprisingly quiet despite the proximity). The suite was well-equipped with a comfortable queen bed, though the sofa bed was a bit thin (my kid could sleep comfortably). The room featured all essential amenities: a spacious wardrobe, iron and ironing board, fully-equipped kitchenette with microwave and a good-sized mini fridge (bigger than the norm). The multiple electrical outlets throughout the room were particularly convenient. The bathroom was a highlight with a separate bathtub and shower, featuring luxurious ESPA toiletries with a wonderful gender-neutral citurs scent. The plumbing worked perfectly with no drainage issues, and the bathroom storage was ample. Security and comfort were well-considered with working lifts, effective air-conditioning/heating, and an in-room safe. The only minor, tiny issue was that housekeeping initially provided amenities for two guests instead of three, though this was eventually resolved. This hotel would definitely be our choice for future London visits.

The hotel was amazing! Spacious, modern, clean and bright! Located just a minute away from ALL the touristy things- London Eye, Big Ben, Westminster, Buckingham Palace and the Thames River. Would highly recommend and would suggest book directly with hotel.

The toilet and shower need a bit of an upgrade. It is still relatively clean, just a bit run down, shower head doesn't hold up properly and the water pressure was bad even though we were on level 3. The rest was amazing.

Stayed 2 nights here. Location is quite central, walking distance to Westminster and Big Ben. I personally think the bus services serve this area better, as the nearest train station is about 15 min walk away. Hotel is comfortable and clean. Only thing to note is that they only provide drinking water (bottles) for the first day of checkin. Expected better for the brand name and price paid.

Check in and check out process was straight forward. The receptionists were professional, kind, always available for any requests. The room was automated so you could manage the AC, lights and the curtains automatically by clicking on a button. The hotel was clean, the breakfast was tasty and international. The attention to the guests is the focus of hotel staff and it was really appreciated. Hotel location near Victoria station and within walking distance of Buckingham palace, Big Ben and Hyde park. Thanks for a wonderful stay,,,

Upon arriving at the hotel, I was shocked to find that my reservation was canceled due to an overbooking on the platform. There was no room available for me and my friend. It was already 1 AM, and after a long day of work, I was extremely frustrated. I wasn't the only guest encountering this issue. Fortunately, the manager managed to arrange a room for us at a sister hotel for the night. The biggest hassle was dragging our luggage around, and with an important meeting scheduled for the next day, we had no choice but to wait. We then went to the sister hotel nearby, exhausted. The compensation was a free taxi ride, but even that was problematic as the driver was not very familiar with the hotel's address, wasting more time. Eventually, after almost an hour and a half, we managed to check in. The next morning, we had to rush off early, feeling quite wronged, but I was too tired to complain further. Thankfully, the hotel manager remembered me, and the transition back to the original hotel the next day went smoothly. The whole trip ended on a positive note. However, I recommend that everyone should allow extra time and check in early to pick up the room keys, as I believe such issues will continue to occur. Good luck to all.