Novotel Hotels in London

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

The hotel is next to the Greenwich Metro station and the bus stop is in front. A pleasant place, we always feel safe. The next has several restaurants. The hotel is new, excellent breakfast, with a variety of varieties. The hotel was very good, and my wife and our 12-year-old daughter were in a bed with Queen bed and a single bed/sofa. Big bathroom with bathroom.

It was our first time in London. End of August, almost all hotels are busy. It was important for us to find a hotel in a convenient location. at a reasonable price. And the choice fell on Novotel London Blackfriars Intuition did not fail us. From arrival to departure everything was top notch. Location is very convenient The room is big enough Very clean great view of the city from the window. Service at a high level Metro and buses nearby you can walk to many attractions. A minute walk from the hotel there is a Cut street with many cafes and restaurants in the evening it is very pleasant and tasty to sit there. But the best part is the hotel staff. who helped and cared for everything. I would like to especially note Alberto Biollino for His patience and desire to help. Next time in London we will stay again in I recommend Michael

Pros: Location- very convenient, food all around, walk abit further 15-30 Mins), you can get to Spitalfields or across the river with even more options! Size: - fantastic by London standards. Staff: were mostly helpful! Helped me to arrange for transport to Heathrow which turned out cheaper than booking an addison lee by myself Cons: Stayed here on a biz trip for a week, and I wouldn't consider this a good business hotel for the following reasons: Laundry: had to make the booking on an app by myself, drop it and collect it at the reception. Not a big problem considering the cost saved but would have been good if the hotel offered a fuss free option for business travelers (wouldn't have minded paying more to be honest) Room service: had to order and make payment through the app too, unlike other hotels that you just order and settle on checkout. everything seemed a bit ”self-service” and not as convenient as i had hoped for Breakfast: Manager refused to provide a take away cup/box and let me grab a coffee/ croissant to go. Insisted the only way I could have my breakfast was to sit there though i explained i had an early morning meeting to get to. Have never had this issue on business trips at other hotels, and for this reason, would not recommend for any business travelers. Rooms: could be cleaner but perhaps just a sign of age . edges of the shelf was chipped, shower screen had mold, the wall in front of the toilet bowl looked dirty.

The service was great. We were offered a free drink because it was ourr first time. The food was great with a lot of healthy options. The housekeepers were very friendly and provided our need

Novotel Waterloo is one of the more competitively priced hotels around The South Bank area. However a big trade off is that its location is about 15-20 mins walk from Waterloo Station and 10 mins from nearest tube (Lambeth North). We had a Queen Superior room with a city side view that was okay although carpet was in a poor condition. Was clean overall though. Hotel staff were okay if not particularly friendly. Breakfast at £21 per adult free for kids again was okay, nothing special. For short trips to Central London you may want to look at cheaper options first like Premier Inn Waterloo located near the station.

The room was very nice, clean, and of a good size. Free water and a refrigerator were provided. The hotel is in a good location, and is within walking distance of Tower Bridge, London Bridge, the Shard, and Bole Market. It is also very convenient to take the bus to the London Eye, Westminster, and the National Gallery. We chose to walk one day, and it took only 30 minutes to get to Buckingham Palace, which the map showed was about the same time as walking. Every day when we went out, the hotel waiter cleaned the room, changed the garbage bags, and gave the children a keychain when they left the hotel, which was really thoughtful. I will choose this place next time I go to London.

This is the old hotel but renovated. However, everything in the room is quite good especially the flush toilet. The staffs are friendly. But when our room called them to get the daily amenities when we came back to the room, they accepted our requests but did not provide anything. May be because it was in late evening already.

My sons want me to write this: a great hotel in this trip around the Europe except the Barcelona one; that one was exceptionally nice. This hotel is so close to Wembley and ofc to Wembley hub, and that makes transportation very conveniently. Buy the daily ticket for zone 1-6 except you need to go airport. Half an hour to Buckingham Palace and all around there, and no traffic. I’d have to admit this is good for budget concerning. It saves quite a lot of money. Also, since I have this suite, I can walk about 5 minutes to the local supermarket for food and drinks and fix up a good dinner in the hotel.

As I was working at a convention at Excel this weekend this hotel is certainly perfectly situated within a 3 min walk. I arrived Friday evening and was met with a completely soulless and uninspired welcome. The room (I was on the 9th floor) was spacious and certainly clean on arrival. I've stayed in several Novotel's recently, but the design here again is lacking in any individuality and feels very oppressive. A large bathroom, lighting was adequate, and for some odd reason the designer felt there was a priority for an electric opaque panel that could allow your guest to watch you shower if they wanted?! Thankfully I was alone, i wouldn't have wanted to share as every time the bathroom is in use the entire room lights up as the light bleeds through the floor to ceiling panel. The bathroom seemed lacking in any toiletries, and had nothing in the shower cubicle so I had to use the hand soap (I normally pack my own but other experiences in this chain gave sufficient toiletry options). In the morning I discovered the drain was blocked and so I partially flooded the bathroom as I hadn't fully noticed, it took nearly 10 minutes for the water to eventually run away. A call to reception got this fixed for my return that evening. Frustratingly as a tea drinker I am always baffled as to how coffee drinkers get so many options, but I only get 2 satchets of breakfast tea. Prob in 7/10 hotels I now stay in housekeeping always fail to acknowledge that I have only drunk tea and don't bother to replenish, something I only discovered as I woke up at 5am. Is it really that hard when they have replaced the milk? My room was warm upon arrival, so I dialled the control off. I woke several times in the morning due to the heat, opening the window made little difference as there is no air flow and just the sound of outside units whirring. I turned the control off but it made no difference and after a weekend its stifling, not helped when housekeeping leave the mirror light on which generates yet more heat. The bar was a miserable experience, the staff are completely unwelcoming, barely speak to you, don't listen to your order and seem unable to even acknowledge you. 2 friends came to meet me on Saturday night and had the same experience so we opted to go to another hotel bar for drinks and food instead. On arrival I had asked for the wine list/bar menu, but was told what I was given was completely outdated and incorrect...so why is it not replaced? Breakfast was OK, again just lacking in any form of customer engagement. All in all it was a functional space with a comfy bed but in this area it comes at a premium. It's a spacious hotel that just lacks any warmth, either in the decor OR in the customer interaction from the staff. I stay in several of the other chain's hotels up and down the country so was a little surprised by this experience, I won't be staying here again on my next visit to Excel.