London Westminster Hotels

Central location. Walked to parks, theatre & train stations. The outside & entrance are still looking like a building site. The entrance and reception area are small considering how many peoples the building can accomodate. The receptionist is friendly & helpful though. Once entering the lift & living area which are clean and mordern. Felt a bit dark in the common cocoon area- may be few pictures in the wall will give this place some characteristics. If the company can create a common mingle area, which will be appreciated as it has quite international feel in the cocoon area. The shower area is a bit like the shower block when I go camping and caravanning. Clean and modern, but the shower head is terrible and splashing water everywhere- even in the suppose to be dry area! ( may be the face downward shower heads will be more suitable for that small area.). In general, I am happy with my one night stay with a small rucksack L. Value for money.

Expensive but worth the money Very unique in every aspect I intended to stay here four days and ended up staying here a whole month The breakfast is remarkable. Unbelievably good smoked fish for breakfast. Chia seeds, etc.. The restaurant is very sophisticated and for example, doesn’t serve desserts not to tempt you with calories if you want desserts you have to go to the first floor café. Very clever. The bar is very lively Extremely interesting guest many from overseas I’m from Hawaii. I know hotels. This one is really an experience and it is one block from the river Thames It’s really feels like a five star hotel

The hotel is well located in a nice neighborhood, and the staff is polite, but nothing special. The room is clean, although cramped. On the other hand, the air conditioning didn't work. The bathroom lock was broken, and the shower head wasn't strong. But the worst part was the location of the room, which overlooks the train tracks. It was very noisy. We still stayed three nights. Unfortunately, we do not recommend this hotel and will never return because we paid a lot for the services we expected and the inconveniences we experienced.

My room was on the ground floor and you could hear all the trains coming into Paddington station. You can even feel it. In the morning randomly the fire alarm started and stopped 2 times. So haven't had the most comfortable sleep.

The room was newly renovated and appeared as advertised in photos. Everything was new and tastefully decorated. Room was compact but had ample storage space. Hotel does not have a gym and staff at reception could be a little more friendly. Great location right next to Hyde Park and plenty of eateries around Bayswater.

Amazing stay in a beautiful building. Take the time to go from the breakfast room and go left, just past the lifts and look up. The ceilings are such a surprise! We loved the fact that we could walk 50 steps and be in Hyde Park. It was a really well situated hotel, on the central line, with the road next to us full of food venues The breakfasts were kept very well stocked, with a great range of foods available.

Air con wasn't working properly and the room was absolutely stifling hot!!! We were provided with a fan... which helped... but only a little. Who wants to hear a fan blowing all night?? I have NEVER been so uncomfortable in a hotel room.. ever!! We stayed for 3 nights. The room temperature was 30 to 31 degrees.... each night. That is unacceptable and I will say that this spoiled our stay in London. If you are considering this hotel, then confirm with them that there is proper air con. In my opinion this is basic stuff - Message to the Hotel Owners, sort this out!

We are very disappointed with the check-in experience during our recent stay. Unfortunately, the reception staff were far from welcoming, displaying visibly annoyed expressions throughout the process, which made our arrival uncomfortable. Earlier in the day, we arrived to store our luggage and were informed by the receptionist that we could complete the check-in process then. We were assured that when we returned in the evening, we would simply need to mention our names, and the room keys would be ready. However, upon returning at 11 PM, the receptionist asked for our passports again and began the check-in process from scratch. Despite our attempts to explain that we had already completed the process, he didn’t listen and abruptly asked, ”Do you know your room number?” To add to this, when another guest arrived behind us, the receptionist chose to prioritize that guest instead, asking us to wait. He mentioned that the card system was down but seemed dismissive of our situation. We had booked two rooms under different names, and he insisted on checking in one room at a time, further delaying the process. While checking in the second room, he couldn’t find the guest name and kept asking for it, despite holding the passport with the correct information. Additionally, the signature warm cookies that DoubleTree is known for were not provided to us at check-in. We only received them when we asked during check-out, which was disappointing given that it’s a hallmark of the brand. This experience was frustrating and fell well below the standards we expected from DoubleTree. We hope you take this feedback seriously and work on improving the guest experience, especially at check-in.

So the hotel is in a great location, super close to Paddington and Edgware Road stations. Reception staff were lovely. Signage is poor as the hotel is actually made up of several different buildings and former hotels/guest houses. I have stayed here before as its cheap and cheerful. They have refurbed the bathrooms but the rooms are very old fashioned. Bedding is very old. Under the beds had not been hoovered or checked (see picture, we found a pair of used knickers and a condom wrapper). The bathroom although lovely had a limited amount of hot water. Not even enough for me me person to a shower with a warm shower let alone three. The room was advertised as three single beds but when we got there it was a double and a single. Overall you do get what you pay for and I can cope with tired/old as it wasnt a luxury trip or special occasion however they need to absolutely work on cleanliness. The carpets and curtains smelt of smoke and cigarettes.

Reception and the concierge were lovely, super friendly and helpful. Room was nice and clean, shower had great water pressure. Only thing was there were no plug sockets near the mirror, so styling hair was difficult. The bathing pool was good and we enjoyed using it. The breakfast was tasty, however there was confusion with staff as when coming back to our table another family had been placed there despite us placing orders at that table before heading to the buffet. Luckily this was sorted quickly, but did seem a little disorganised. However, overall we had a lovely stay and staff were great.