London Kensington and Chelsea Hotels

Although our room was a little dated it was very clean as was the hotel in general. Given its location close to public transport, the price was extremely competitive. Would recommend for a a one or two night stay in London.

We booked 16 nights at this hotel. On the 1st day after I paid the lady told me that the AC isn't working since the morning & they're working on fixing it!! We stayed there for our 1st night then left for 1 night to another city, told them you have 1 day to fix it or I need a full refund. We came back & it was fixed but was super cold & the AC was facing the bed!! So the cold air is just hitting your face the whole time which made us sick & have headache. I asked to change the room they said they're fully booked but we can check for tomorrow. Next day we came back from outside and they told us they fixed the fans. Whenever I ask them for anything regarding the city they're clueless & start thinking of an answer even when I asked them from where I can get the same biscuits they put for us they said they don't know 🙃. 1 day before our checkout i asked them if we can extend our checkout time because 11 am is too early and our flight is at 9:30 pm, the guy who was Turkish was very nice and he said until 1:30 pm. On our checkout day we went out and suddenly the tube that supposed to take us to Earl's Court skipped that station and took us to a far one so we had to change our station trice which made us 35 - 40 mins late to our checkout (which we can't control) The Malaysian lady or idk her nationality but she wears hijab which was the same lady who waitedfor me to pay our full stay before she informs me that the ac isn'tworking , called my brother (who was in another country) and told him that she will take out our stuff from the room, he told her to not touch anything. When we reached the hotel that Malaysian rude lady was standing next to the lift told me in a very rude tone (excuse me you're late and this isn't acceptable) so I told her yes I know but I can't control the traffic in London, she replied saying ( this isn't acceptable and you will pay) then she left without looking at us saying how rude!! The rest of the staff were very polite & understandable. The funny thing that we faced a lot of issues with the hotel but neither me or my spoke with her in such a rude way!!!! We're customers and we can be a referral of this hotel but definitely not this time! I will make sure to do the opposite and not recommend this hotel to any of our family, friends, or colleagues. She totally destroyed our last 30 mins at the hotel. I paid £2,656 to get treated like this!! When we 1st came she was trying to be nice because she sees us a money bag but when our stay has finished then we are useless and it's fine to kick us out and talk with us in a rude way!! In addition to all of this their room service is very poor, how many times they don't wash the cups or add toilet paper. Their restaurant is very unappetising. Not recommended at all, believe me save your money and time you can find better hotels in the same area or Gloucester Road

Always enjoy staying here but the hotel rooms are hit or miss. Last time I felt spoilt and this time I felt a little let down. Room seemed older, noisier and really warm. Luck of the draw I guess but always convenient.

This is a very nice hotel, in a prime location. As I was visiting for a stint in the National Archives in Kew, it was ideally placed for me between That and the super busy inner city. The rooms are small but comfortable. The whole place is squeeky clean, which was more important for me than size - I did not plan to be in the room other than for sleeping. The area is teeming with nice cafés tto grab breakfast, which I usually prefer anyway to eating at the hotel. The rooms could do well with a small fridge, even though I am not a minibar user. The staff are super nice and helpful, I really felt welcome.

We stayed for 5 nights in September, and it was a bit of a mixed bag. I'll break it down into pros/cons: Pros: Location - close to Earls Court and tube station, yet far enough away that it was mostly quiet outside. Price - this was a fairly competitive price, at least given that I booked well in advance Maintenance staff - were extremely quick to respond to a blown fuse/circuit in the room Shower - great water pressure, waterfall shower and handheld, hot water no issues. Cons: WiFi - worst WiFi I've ever had at a hotel - it either wouldn't connect, was slow, or would drop entirely. You couldn't even log in properly without first calling the front desk who gave you an IP address that you had to use to force a login. Even then it's an open WiFi setup, meaning anyone could be on it. Towels - smallest and most threadbare towels I've ever seen, especially at 4 star hotel. Room size - we booked one of the larger rooms they had, but it was still quite small but maybe not terrible for London, depending on your experience. Bed - this might just be me, but I found the bed uncomfortable as it had very little support and was far too soft. Again, personal preference. Staff - generally fairly indifferent at the front desk, lobby, etc. the majority of staff seemed to just be standing around and didn't seem to care what was going on. Some of this might be related to the fact that I had booked via a third party (Expedia), at least the front desk experience. There was occasionally a doorman working, but not always. One morning I went out to grab coffee and found much of the lobby/door unattended, but 3 staff members outside having a smoke and feeding pigeons. Noise - the hotel was mostly quiet on the outside overnight, other than a few loud cars but was fairly subdued. The loudest part of the hotel was the cleaning staff literally yelling in the hallways every morning beginning at 7:30am. If you're trying to sleep past this time, good luck - not the ideal way to start a vacation, especially if you're adjusting to a time difference. No attention paid to any do not disturb signs on any of the rooms, at least in terms of not literally shouting an inch from your door. Overall I'd call this hotel fairly average. I was mostly drawn to the hotel given the positive TA reviews, especially those with the lack of noise. Unfortunately that ended up being not the case for our stay. I've certainly stayed in nicer hotels in the Kensington area, I'd likely go back to one of those first.

Good service, the people at the front desk are very nice. The room was clean and spacious. Convenient to travel, very close to Tesco. The serviced apartments are very well equipped.

Good location. Good building. Small but quality room. Clean. Overall good value for money. Would stay again.

Got upgraded to a family room with 2 queen beds which was a good start to the stay. However everything went downhill from there. The housekeeping only arranges the bed, didn’t refil body wash / clear bins unless the bin was full of rubbish. We wanted to do some laundry but the service was terrible. Bad communication among staff and resulted in paying almost 10 pounds per clothing. A good thing is that it’s about 3 mins away from Gloucester station and Sainsbury for daily things.

I was upgraded to a room that had a view as the one I was given originally faced a brick wall and with the new room was not disappointed. The room is well appointed but the reason I don't give it the highest marks for a 4star hotel is because if you want to make yourself a hot drink you have to get dressed and go down the corridor because they have decided to take away ammenities like personal kettles. I get they have replaced these things with 2 amps that you can plug a guitar into but there were no instructions when I tried to look it up (and I play guitar). It would be better served with a DAB radio and a kettle or some other sort of modern way to get hot water. Other than that, loved the products and the staff were really lovely and funny! Thank you Team Ruby!

Visit here often for work. The location is fantastic and the staff are always helpful and nice. The staff that work the Starbucks cafe in the lobby Ali, and Goitom always great me with a warm hello and go above and beyond.