Premier Inn London Archway Hotel

The staff delivers warm, efficient service. Convenient location near transport and amenities. Guests love the clean, spacious rooms and delicious breakfast. Comfortable, quiet rooms with lovely beds.

2 nights £440 we did expect it to be so much better. On arrival we couldn't get from the car park into the hotel as a traffice cone was in place of the lift meaning we had to walk all the way round and up a single vehicle ramp with 2 suite cases. Then at the desk we tell the receptionist of the problem , her reply was oh really... not sure if she understood english to be honest. Anyway we just want our room as we done a 3 hour drive and was meeting my daughter soon, the receptionist tells me i needed to pay.i told her it was all payed on the 13 may, she looked on the computer and told us again no payment had been made. At this time im getting annoyed thinking ive be in some kind of scam. Some 10 minutes go by and im still being told i must pay and now my wife is saying i have made some mistake nowing full well i havent .so i go on line internet banking and bring up the payment have been made on the 13th. Receptionist then goes off for 5 minutes returning with a manager who went through another 5 minutes of faff and at last we can have our room and yes it had been payed. Go to our room which was nice and clean but the main table lamp light not working, not the end of the world so told the wife to get in the shower before me as we need to get a move on, "guess what " she said, there is no hot water ! . You cant be serious, but she was. I tell the maid innthe room few doors down and she called in to check and said i was right and that she would repot it. . Decided to give it half hour in hope it would change as we were pushed for time, so on our way out we went to the receptionist but this time the manager was on the desk, told her of the situation and she said with no hesitation we will have to move you . But everthing was unpacked and we were leaving to meet my daughter so would deal with it later on. This did put a damper on things one we met up at the restaurant and to be honest was thinking of moving to a different hotel.... Anyway the next morning our room had hot water as it should have. The breakfast was good although it should have more that one staff doing everything and more than one coffee machine and cueing took way too long meaning food was getting cold and wouldnt think about getting a refill. We would personally never stay againg or recommend anyone do so neither which is a shame as im a big fan of premier inns..

Clean and modern hotel. Location is very near the tube station.