Park Lane Apartments - Clarges Street

Clean room and nice location. I went on a trip with my wife. We were happy with the condition of the apartment and were provided with everything we need but the service could have been quicker. Overall pretty satisfied. Would recommend for solo trips.

Disappointed and will NOT recommend I contacted the Parklane directly before my trip , double confirmed it was 2x bed rooms , 2 bathrooms. however, only 1 bathroom. a Stair inside the room, BUT no one mentioned it during my conversation to hotel before booking, and no indication in webpage. Absolute not enough HOT water for bathing in Feb 2-8 degree . One good thing is best location.

Apartment was clean and had most necessary comforts - but it did not have certain working amenities that were promised in the listing. The freezer did not function nor did the washer/dryer which was a major reason for our picking this listing. Furthermore there is no gym on site as listed. Communication was spotty in the beginning but improved. Location was superb and the space was nice; just some room to improve.

The building is having some renovations and got people working on the apartment either the one next to mine or the one below but it was too loud. They had loud construction equipment and doing repairs at 7 am .

Appalling after care service. Apartment is ok but be aware there is no reception. You check in at another property, paying some guy with a card machine. Since leaving I have telephoned and sent text messages requesting a VAT invoice but have had no reply. This was requested when I checked in.

Location is brilliant , literally around the corner from the ritz and a 2 min walk to Green pk tube station. Booking easy, When u arrive call the mobile and your given the key code. We stayed in apartment 4 on the 3rd floor, there is a lift. Plenty of room, large lounge, bedroom comfy bed, bathroom with 2 sinks, bath and shower, kitchen with fridge/freezer, dishwasher, cooker, coffee machine, kettle, toaster. We had all the windows as was a very hot night, noise was minimal.Towels, mini shoer, hair gels supplied. Now the poor points, no air con, or fan was very hot, fridge/freezer didn't close properly, bathroom floor cracked and loose and shower was broken so you had to hold it to shower. No jug to fill to put cool water. No ice tray, but freezer didn't work anyway. Thankfully we only stayed one night, so really only used as a bed for the night. The only shop near by is M&S so pricey, I'd bring milk, biscuts and other provisions if staying more than 1 night. All in all good, could be exceptional with a little TLC.

We booked a supposed deluxe apartment. It was not as advertised. Woke up to find Cockroaches in the kitchen. Fridge was dented on the inside and had rusted. Wardrobe door was hanging off its runners. Bathroom had two basins one of which was not working. Unit under basin was leaking and shelving rotted. Ceramic floor tiles were broken and hazardous to the feet. Bathroom tiles fell off during a windy night. Bath tiles had sharp edges so I cut my foot. Lift was out of order during the week. Door bell was rung late at night on numerous occasions waking us up. It was advertised as a serviced apartment, but it said in the information book that it would be extra for the service. Needless to say our once in a lifetime 54th anniversary was totally ruined. Tried to get in touch with the company and they don’t respond. Total rip off stay as far away as you can from these rouges.

Booked this as ideal location for a day out in London but I wish I never did. 1 hour before I was checking in I got told the apartment I had booked & paid £300 for wasn’t actually available. I was left with no choice but to accept the alternative. The apartment itself was fine (nowhere near as nice as my original one booked) but the building was a bomb site, currently being refurbed, paint & tools everywhere. This aside I went out for the afternoon & put the key back in my designated Key Safe. When I returned later that evening the key wasn’t there & I wasn’t even able to stay in the apartment as I couldn’t get in & the concierge weren’t answering. Had to get a 2 hour taxi home 😂😂 I gave the company multiple attempts to reach out to me, I’ve called / emailed all week but no reply. Don’t like to leave bad reviews but this company more than deserve it unfortunately.