Sanctum London Maida Vale Reviews

Response from Property: Thank you for taking the time to review your stay. We are happy to hear that you enjoyed the cleanliness and convenience on offer in our apartments. London in general has a very multi-cultural population, and West London in particular is very popular with the Arab community, in which Sanctum London is very well known. We hope that you do decide to revisit, and look forward to it.

Response from Property: Thank you for taking the time to review your stay with us. We are delighted that the local amenities suited the needs of your stay, and look forward to welcoming you back to stay with us again very soon.

Response from Property: Thank you for taking the time to review your stay. We are delighted that you enjoyed your apartment, particularly the space and location of our property. For clarification, we provide a full house-keeping service twice per week based on a minimum 7 night stay, during which we will change linens, bedding and towels, and these would be done on weekdays. Daily rubbish collection is also provided. Holidays do not affect the regularity of our service. We hope to be able to welcome you and your family back very soon.

Response from Property: Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed the amenities provided and would recommend Sanctum to others. It would be constructive to know exactly what we could do to improve the stay. We hope to welcome you back again very soon.

Response from Property: That you for taking the time to review your stay with us. We are very conveniently located and are happy that the local transportation options suited your stay. We look forward to welcoming you back again very soon.

Response from Property: Dear Daryl, thank you for your wonderful review! We're delighted to hear that you enjoyed your stay in our 2 Bedroom Super Deluxe apartment and found it spacious and beautifully furnished. It's great to know that our staff were helpful, especially during check-in, and that the location and transport options met your needs perfectly. We're also pleased that you had a chance to visit Hart & Lova bakery—we agree, it's a gem! We look forward to welcoming you back for another great stay.

Response from Property: Thank you so much for your glowing review! We're thrilled to hear that you and your family had such an enjoyable stay with us. It's great to know that you found the kitchen well-stocked, and the mattress and pillows comfortable. We're also glad our location made it easy for you to travel around. Our team takes pride in being helpful and friendly, so your kind words mean a lot to us. We look forward to welcoming you back on your next visit!

Response from Property: Thank you so much for your wonderful 5-star review! We're thrilled to hear that your stays at Sanctum Maida Vale have consistently been enjoyable and that you and your family look forward to returning. It’s fantastic to know that our location in the vibrant Kilburn Park area, with its close proximity to a variety of dining options, mass transit, and essential stores, adds value to your experience with us. We understand the importance of those extra comforts like fluffy pillows and extra towels, and we’re glad they made your stay even more pleasant. Although we may not have an on-site restaurant, it’s heartening to hear that our spacious, comfortable, and clean apartments with fully equipped kitchens more than make up for it. We look forward to welcoming you back soon for another memorable stay. Thank you once again for choosing Sanctum Maida Vale!

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay with us. It's great to know our staff made a positive impression with their friendliness and helpfulness, and that you found your accommodations clean, comfortable, and quiet, equipped with everything you needed. We look forward to welcoming you back in the future for another pleasant experience. Thank you for choosing us for your stay!

Response from Property: Dear Josh, thank you for taking the time to review your stay with us. We are delighted that you enjoyed the service provided by our staff, the cleanliness and style on offer in your apartment. Its great to hear that you recommend us so highly, and we hope to be able to welcome you back very soon.

Response from Property: Dear Svetlana, this review has been left for no other reason than bitterness due to ******* making a mistake with your booking which caused you to be charged twice. Unfortunately, ******* have not taken responsibility for this error and refunded you, and as such you have posted a scathing review full of lies to get back at us when we are not the responsible party. None of the issues mentioned were raised during your stay except for the hot water issue, which was fixed immediately by our on-site maintenance team. If there were any further issues, which can happen without warning, we would hope that courteous guests would enlighten us so we can address the issue but we have since tested our hobs, toaster and the dishwasher and all of which work as they should. The house-keeping service was also conducted as usual, twice per week and on set days as per the information stated on *******. As displayed on our ******* page, we give guests limited access to an external health club, and we have no control over their policies regarding children. In any case, we do not state any opening times online regarding the health club, so no misinformation was provided prior to your check-in to mean that your evening was ruined. A manager was called speedily and resolved the situation regarding the vouchers. Regarding what you call 'a disregard for guest satisfaction' because a later check-out could not be offered, we would argue that the opposite is actually true as we are concerned with getting the apartment clean for the next guest by the guaranteed 3pm check-in time. We are sure you would not have been impressed if you were told you could access the apartment at a certain time and were then unable to, and we are not sure why you think you know how busy we were on a BANK HOLIDAY WEEKEND better than us, but wherever you get your information is not credible as we were fully booked and had another guest due to check-in that afternoon. We would argue that it shows your selfish disregard for others that you hold this point against us when any extension of your check-out time is subject to availability. Finally, we'd like to call your own behaviour into question as your party displayed disgusting rudeness upon check-out with a taxi driver who was just trying to assist you with your luggage. This is not the way we conduct ourselves in the UK, and would expect more respect from guests visiting the country. It is not a surprise that you have shown vindictiveness in leaving this review given the manners shown during your stay. Sanctum are more than happy to own up to any rare failure to deliver our normally impeccable service (our review score displays that this is not a common occurrence), and as such we hope that future guests can disregard this review as purely a revenge move due to a dispute between *******. It is a shame that Sanctum has to suffer because of this.

Response from Property: Dear Melike, thank you for taking the time to review your stay. Its great to hear such positive comments regarding your apartment, our staff and the location of the property, and we are delighted that all these elements added up to make such an excellent experience for you. We look forward to welcoming you back very soon, and please contact us in order to book so that we can provide you with the very best apartments.

Response from Property: Dear Bhavesh, thank you for taking the time to review your stay with us. We are delighted that you have enjoyed the Sanctum service, and that our apartments suit the needs of your stay as you look for your new permanent home in London.

Response from Property: Dear Aref, thank you for your review. In future, we would encourage you to let us know of any utility or appliance issues during your stay so we can rectify the problem whilst you are with us. We will endeavor to do conduct checks on the equipment provided to avoid any potential issues. We are very happy to hear of your pleasant stay, and will pass your comments on to our staff. We hope to welcome you back to Sanctum in the near future.