New Market Ale House

We arrived at the hotel and were unable to get in as it seems to have nothing to do with the adjoining pub. Someone kindly let us in as they were leaving. There was no-one on the scruffy and empty reception desk, no sign of any staff at all and there was no instruction as to how we would find a room. We eventually called the phone number on our booking, getting through eventually and were sent some codes to allow us into our room. Communal areas and stairs were not decorated with threadbare carpet. Our allocated room didn't lock so after another phone call the manager persuaded one of his friends to come and show us to a different room as there seemed to be no actual staff in the building. Outside our new room was a door that led onto the roof - this was hanging off its hinges and did not appear to close. Our tiny room had paper thin walls, had no table, chair or kettle, just a bed and a very battered looking bedside cabinet. We did, though, have a small fridge and a microwave on the floor!! The curtains were also partly hanging off the rail. Fortunately we only stayed for one night so didn't make use of the very scruffy looking shower or the TV, although I can assure you that the TV in the room next door worked very well We paid just over £100 for this room for the night and so obviously didn't expect luxury, we chose because of it's convenient location to a venue we were attending for a gig, however, I can honestly say that this is the worst hotel I have ever been to. The poor state of the building would seem to indicate an owner with little interest in the hotel or the guests I would like to also point out that the good reviews on this site are for the Pub and restaurant next door not this hotel and so create a misleading picture

I don't mind cheap and cheerful as long as its safe and clean. This was awful. Strong smell of ***** on the second floor. Our room was filthy. Poo stains on toilet roll holder. Shower filthy with shower cable hanging off. The carpet was that old and worn you wouldn't walk on it without showers. After leaving in tears we found a hotel elsewhere for the same price that was clean and comfortable. Airbnb refunded us 100% after sending the photos of the room. You wouldn't leave an animal in a room like that.

Really horrendous experience at this place. My standards are not high... i'm happy to rough it in most places... but had to draw the line here. Check in was less than smooth... it's a mobile number written on a piece of paper taped to the front door. I called and called and called.. eventually someone rang back to tell me a key code to a room. By this stage I'd missed a meeting I was due to be at. Upon entering the room - it looked as though someone had just left. Wet towels on the floor... bed sheets filthy and unmade... someone hadn't flushed the toilet... mice droppings on the floor... it was grim... Since no one is there to talk to - I rang the number again.. texted.. eventually I was told a cleaner would come by to clean the room. So I waited for another 30 mins until someone popped their head in to tell me someone would clean the room in a little while. A further 30 minutes passed and I left - booked a room somewhere else. I text the mobile number taped to the front door to let them know the room was unsuitable and that I would be requesting a refund in full and was sent back a blunt message to leave the key and go. Avoid this place.

I booked this hotel for 5 nights from 21/9 to 26/9. When I arrived after a long flight I was told (by a rather rude guy named Tony) that there had been a problem with their booking system and that there was no availability. I didn’t get even a hint of apology or accountability. He kept blaming *********** even though I tried to explain to him it had been booked via Ista. He just wouldn’t listen. I was forced to try and find another place that at a last minute cost me an arm and a leg. Based on this experience I wouldn’t recommend them.

Outside coded door was left open as was room door. Room itself tiny. Filthy carpet. Broken radiator. Loose cables. Ill fitting mattress. Paid for 2 nights left within 5 minutes of arriving. Told staff in pub they denied all responsibility.