Guest User
June 24, 2025
I checked into this London hotel on a busy afternoon and had mixed first impressions. While the room was relatively spacious for London standards and appeared clean overall, I was surprised to find an unmelted ice cream with stick in the toilet bowl when I lifted the lid. Fortunately, staff were nearby and cleaned it up very quickly, though it didn't make for the best welcome.
The room was missing a hairdryer, but when I mentioned this at reception, they responded immediately and provided one without any hassle. The quick response from staff was impressive throughout my stay.
What truly stood out was the bed comfort - hands down the most comfortable I've experienced across all my hotel stays. The mattress and pillows struck the perfect balance: not too soft or hard, not too low or high. I enjoyed excellent sleep both nights, which made a real difference to my trip.
The breakfast offered good value for money. While not fancy, it provided everything needed to start the day well. The self check-in and online check-out processes were very convenient and hassle-free.
Location-wise, the area felt quite busy and I'd recommend being cautious with personal belongings as it's not the safest zone in London. The walk toward East Aldgate feels noticeably safer than other directions. While Whitechapel station for the Elizabeth Line is only a 10-minute walk, that route can feel more complicated to navigate.
Overall, despite some initial hiccups, the staff responsiveness and exceptional bed comfort made for a decent stay.