The Rosebery by Supercity Aparthotels

First of all, thank you for the early check in and friendly conversation with all the reception staffs. The room was great, enough space, nice kitchen, smart TV, bath tubs. But the first night(3/22) I already found some problem in the room. There’s a long dark hair on the yellow cushion on the sofa which I was thinking that’s fine, until I saw the second long dark hair on my bed! My hair is blonde so I know that was not my own hair! I have to say this kind of cleaning standards is not acceptable in a four star hotel! Moreover, when I was trying to sleep, realised there was a huge flying bug on the ceiling, and I can’t reach it. I literally don’t understand why there’s a huge insect in the room! Btw Thanks for the help from the reception of that night. And they promised to give me a new room and I can change the room tomorrow morning which is 3/23. However, in the morning when I ask, they said they can only help me to clean the room, and they said they are a four star hotel, never happened that there’s dust and hair in the room. I accepted the offer, and they do cleaned my room, but the hair on the bed is still there:). It makes me feel like the conversation is useless at that point.

Very clean and everything was in order. Felt like an apartment. Would have loved being able to watch telly in bed but apart from not that not being possible it was a very nice stay indeed.

Great London hotel. Great Stay! Super friendly staff. Great location, safe, near restaurants and cafes and easy public transportation. The room/suite was very well appointed. The kitchen was great and extremely extremely clean. Would stay there again

Great stay all around - the room itself was very clean, spacious, and had all the amenities I was looking for. Staff was very helpful too.

Firstly, I would like to say I’ll never stay at this property every again. It was one of my worst ever experiences staying at this apartment. On arrival the staff was extremely rude to me, abrupt and unhelpful. The room was not ready, I booked the best room in the apartment and they did not have the single bed set up when I got there. I stayed there with myself and two other guests and they only had two towels in the room. When I asked for extra towels they said they don’t provide extra towels, it’s an apartment and I should have brought my own towels. Additionally, they only gave me one toilet roll and when I asked for more they told me they do not provide extra toilet rolls I should have brought my own because it’s an apartment. Later, on the Saturday I asked for them to print out my tickets for an event & they said they have no paper and do not print for anyone under any circumstances. I’m extremely disappointed as I paid a lot of money for this room and could have definitely had a better experience again. I’m not going to be booking to stay at this apartment/hotel ever again. I wish I never stayed here and I would love to get a refund.