Atlas Studios

I stay in hotels weekly and never have I walked in and immediately wanted to leave a hotel room. After walking to the address around 11 pm we saw a note in the door that said to go to another location to check in. After an international flight dragging our luggage further wasn’t enjoyable. We picked this location because of it’s proximity to the train station. Eventually we got checked in and found our room. The hallway was full of building materials and tools to the point that we couldn’t even get our luggage down the hall without picking it up over our heads. In fact, when we opened the door a bunch of 2x4’s fell down onto our feet from the pile of building materials. Our room (#6) was obviously not anything like any of the pictures on the website. It was also obviously not cleaned. There was hair all over the pillows and sheets including entire clumps on the bathroom floor. There was a small “kitchen area” complete with a dirty sponge. Most everything was stained including the sheets and towels. The room’s furniture was literally falling apart. The bed was creaky and the mattress was uncomfortable. It looked and felt like they furnished it with furniture all the other hotels were getting rid of. The TV was completely broken, there was no hot water for the first 2 nights, and honestly it was the worst hotel/hostel experience I’ve ever had. When we reported these things to the staff they listened but refused to cancel our reservation even after seeing it themselves. The staff at reception were the only decent thing about this place. They did have the cleaners come back in and put us in a different (yet equally outdated and disappointing room) for the first night. Please please do not show up to this place expecting what you see in pictures. In my opinion, we were completely taken advantage of and this experience put a dark spot on our time in London.

Very friendly & attentive. Location excellent, very convenient. Facilities tired but good value.

Location is excellent, close to Paddington station, but property needs a lot of work; room was very small, bed small and uncomfortable, bathroom without water during morning hours. This location looks more for hostel.

As advertised. Small clean rooms. Excellent location. Staff easily addressed any problems. Will definitely stay here again. No elevator or front desk at hotel but sister hotel deals with any problems or requests. Nice stay.

Staff was very kind and friendly. The property was not too clean, small to cigarette and bathroom was too small.