Chesham Court Knightsbridge

The apartment was very cozy and with all what you need. And there was a bathroom in each room beside the living room. There is a cleaning service as well. And the reception desk employees are very very friendly and helpful. Many good places are near by. We loved our stay with them!

This was our first stay at the property. We were initially apprehensive when we read the negative review posted on TripAdvisor. When we arrived we were pleasantly surprised to find a well furnished and clean apartment in a great location. The staff were very friendly and helpful and polite. There is a Waitrose supermarket nearby where you could find everything that you need. The neighborhood is the best location in London in close proximity to the top shopping attractions as well as some of the best restaurants in town. This is definitely our new go-to accommodation option when visiting London. Thanks to Ouana and the whole team.

I rented a 3BR penthouse on Chesham Court. Immediately upon arrival I noticed very heavy fragrance smells in each of the bedrooms and bathrooms – different scents in each room. The shared bath was the absolute worst and unbearable. It smelled like someone poured a bottle of perfume down the drains in an attempt to cover bad sewage smell. That bathroom was unusable and the door had to be kept closed at all times – even then you could still smell it in the hallway. The heavy fragrance was in the mattress, bed linens, upholstery, cupboards, sofas, pillows etc. It was disgusting to smell the previous tenants and indicative of an unclean accommodation. I notified management immediately and they said they would send someone the next day to clean the apartment (as it was late already the day I checked in). The next day I alerted them when I was stepping out and they said they would have someone clean. I returned to every single window open (mind you this was in March so the temperatures were cold). Of course the smells were not gone. I noticed my clothing was taking on the smells in the cupboard so removed them and had to put them back in my luggage. I advised the “cleaning” they did was a failure and if this was not remedied the next day I would have no choice but to find alternative accommodations. They begged for one more chance and said they were procuring a special cleaning device that they would use the next day. I agreed, trying to be reasonable and also finding another apartment would not be easy at the last minute. The following day I was told I would have to be out of the apartment for several hours since the machine they were using was not safe for humans (!!!!). Uh…okay, I stayed out for several hours and came back to all the windows being open again, the old smells still present, and a new toxic smell from the machine. I advised I would have no choice but to vacate and would like a refund for the remaining days left in my booking. The next day, as I was packing (a huge inconvenience), the manager, Victor, asked to come up to the apartment to experience the smell for himself. I agreed – he came in, opened the bathroom and immediately shut the door again. Victor acknowledged the bad smells in each of the rooms, he apologized and said they didn’t have enough time to clean the apartment thoroughly between tenants, he said the previous guests wore heavy perfume/fragrance, he agreed to the refund. I have been trying to get them to process the refund for months now. The corporate management refuse to process the refund, saying there was no smell and it was a personal choice that I left. They are greedy liars. They are unethical. Do not stay at any of their properties.