The Bryson Hotel

Overall, I was not very dissatisfied with the room. Because Ctrip had booked the first room, I took a taxi to the hotel in the middle of the night, but the front desk said there were no rooms. Ctrip clearly showed that there were three rooms left. Then I was alone in the middle of the night, a girl, taking a taxi on the streets of London to look for a hotel. I was scared to death. Then I asked Ctrip to help me book this hotel that cost about 4,000 a night. As soon as I opened the door, I was facing the bed. I was like a guard dog sleeping at the door. There was no toothbrush and comb in the room, and the front desk did not inform me in advance. I reluctantly took a hot shower and went to bed. Finally, I communicated with Ctrip and they compensated me a little more than half of the room fee. I was not very satisfied with the hotel, but I was satisfied with Ctrip's service. I have been using Ctrip since I was 16 years old, for ten years. I trust Ctrip very much. No matter which country I go to, I use Ctrip for air tickets and hotels. Including all domestic travel matters, I also use Ctrip to handle. I am very grateful to Ctrip's customer service. There is an 8-hour time difference in London. She was afraid to sleep there and helped me contact the hotel. She confirmed that I was at ease to check in before she went to do other things. I am very grateful to that customer service. Thank you🙏

The environment is good, the hotel is clean, the service staff is very friendly, the price-performance ratio is high, and there is a supermarket nearby for shopping. I will choose this hotel when I come to London in the future

The room is not very big, but it is relatively comfortable.

Very poor facilities and old