Guest User
June 9, 2024
When I arrived last Monday to stay at my flat in Mayfair, I discovered that there was no hot water and it was expected to be off for several days. I have never stayed in an hotel in London, so went online to book a room. The Lanesborough was around the corner from me and it had an abundance of glowing reviews. From the moment I stepped out of the taxi with my luggage, I was astounded by the incredibly superior level of competent and charming service. The staff never faltered and at the end of my brief stay, I was still overwhelmed by the way they make each guest feel cherished and cosseted until they say goodbye to you at the front entrance. This isn’t an accident, nor down to good luck. It is a beautifully and rather faultlessly executed level of service which is simply down to choosing the right fit of employees who enjoy working in such an uplifting environment. The room and bedding were very comfortable. I ordered room service for supper and the food was promptly delivered and delicious. The next morning, I asked to see the spa and George Hiley-Jones, Deputy Head of Rooms, was kind enough to spare a very generous amount of his time to show me the facilities available to guests. This beautiful spa is an oasis of quietude and serenity, all of this in the heart of a bustling city. So this hotel can’t be this perfect, can it? Yes, it can and it is.