Merit Kensington Hotel Reviews

The location is great and the hotel itself looks nice (the entrance, reception, rooms) but that’s pretty much about it when in comes to the positives. I’m not picky at all and I rarely feel the need to make a bad review but that hotel doesn’t stand for the 4-stars at all. The rooms are cold, floor heating didn’t work and the so-called hot water in the bath as an absolute joke. What’s the point of having tv’s built-in the bathroom if you simply can’t take a warm bath after all day long walking in December? We’ve obviously reported that to the reception but the guy had absolutely no idea on what he was doing and after 5 minutes of turning the water on and off he simply said that it’s just the normal water temperature in the hotel. But we were literally freezing. At least there was a hot water in the sink so we could fill up the bottles and pour them into the bathtub. Also, please clean that bathroom properly as the rain shower was spraying water everywhere around and the glass next to the bathtub looks filthy. Does it sound like 4-stars experience to you? Absolutely not. That’s a shame as I thought this would be a much better experience at first.

Okay place to stay. Shame the elevator wasn’t working as they placed my booking on the 4th floor. Not good for travellers with heavy luggage.

I really enjoyed my stay. Very clean room close to restaurant and underground

The hotel was horrible! Not clean, bad furniture and heat system! I dont recomend at all and i will never comeback!

The hotel lies on a side street really close to the underground station, which is excellent. What wasn't quite that excellent that our room was directly next to the entrance and there was a lot of noise coming in. The noises from the street, from other guests using the elevator (also next to our door, basically our foor was in the elevator lobby). Also some ********* smoke was present at some evenings. Apparently AC is centrally controlled because it worked for two nights but didn't do anything on two others. Fortunately the temperature was bearable wothout it so I didn't ask about it. However, I'd prefer to be in control of the room temperature, rather than the hotel.

Small room,bad service.

The location is great. Near to a local pub where can fill your tummies with the classic fish and chip (Black bird) and it’s very near to Earls court station. You can find everything and anything there. It’s also near to places of attraction and Heathrow airport.

Very clean. Good location. Rank top among all hotels in Kensington.

Very nice staff, especially Sabrina~ Breakfast is very good, very easy to find the hotel

The hotel was located in a fantastic area. Really beautiful Georgian period road. Right round the corner from Earl’s Court. The rooms were slightly small but everything you needed was there. Really clean and a great stay! Only thing, they should Atleast give complimentary tooth birth and tooth paste.

The staff were so lovely!! We absolutely loved the room it was very nice and clean.

The location of the hotel is very good. It only takes 2 minutes to walk to the subway station and about 20 minutes to the city center. It is very convenient! The room is relatively small but well-equipped👍🏻 clean and tidy, recommended! 

The room is neat and clean, the bathroom is in good condition, and the bathroom has floor heating, which is very comfortable!

It has been a month since I made the purchase, and the 100-pound deposit has not been refunded. During this period, I called the hotel and called the hotel almost 20 times before I answered. They said it would be refunded the next day. But it's been a month and it hasn't been credited to my account. I just checked with the bank and found out that the bank didn't do anything at all.